Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Shannon Nicholas

Pune
Shannon Nicholas

Summary

With extensive experience in recruiting, people management, job posting, and the end-to-end recruitment cycle, I have gained valuable insights from various sources throughout my career. I am committed to continuous learning, as I believe knowledge is a never-ending journey. My recruiting experience spans the globe, with expertise in US IT recruitment, Indian recruitment, and APAC recruitment. These roles have provided me with exposure to diverse fields, including mechanical and electrical sectors, and the opportunity to work with esteemed clients such as Bank of America, Nationwide, Amazon, Microsoft, IBM, Motorola, Intel, and various semiconductor companies. As an Account Manager, I excel in building strong client relationships and delivering tailored solutions that drive business growth. With a proven track record in managing key accounts, optimizing client satisfaction, and achieving sales targets, I understand customer needs and align them with company objectives. My expertise includes strategic planning, cross-functional collaboration, and continuous improvement, ensuring clients receive exceptional service and value. I am passionate about fostering long-term partnerships and am dedicated to contributing to both client success and company excellence. I specialize in identifying top talent and helping individuals find their ideal careers. This process begins with a conversation to uncover their values, aspirations, and career goals. If we don't find the perfect match immediately, we keep the dialogue open to understand their needs better. As a data-driven and insightful recruiter, I am passionate about growing teams and fulfilling dreams. My experience ranges from private startups to public Fortune 500 companies, where I have honed my skills in full-cycle recruiting, strategic sourcing, data analytics, and project management. My greatest joy in recruiting is matching top-performing professionals with the right career opportunities in software engineering, sales, management, UX, marketing, and more. Outside of work, I enjoy long drives in the countryside, cooking, and spending time with dogs in the neighborhood. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

11
years of professional experience

Work History

Ford India

Recruitment and Delivery Account Manager
06.2022 - Current

Job overview

  • Building and maintaining strong, long-lasting relationships with clients
  • Developed strategies to increase revenue from existing accounts.
  • Solicited feedback from customers on their experience with products or services.
  • Understanding clients' needs and objectives
  • Serving as the main point of contact between the client and the company
  • Identifying opportunities for account expansion and revenue growth
  • Upselling or cross-selling additional products or services
  • Developing and implementing strategies to increase client satisfaction and loyalty
  • Generated leads through cold calling activities.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Conducted market research to identify potential new customers.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Developing account plans and strategies aligned with the client's business goals
  • Collaborating with internal teams to ensure the delivery of solutions that meet client needs
  • Communicating effectively with clients to understand their requirements
  • Updating clients on the progress of projects, campaigns, or deliverables
  • Addressing and resolving client concerns or issues promptly
  • Working closely with sales, marketing, and other departments to ensure a coordinated approach to account management
  • Coordinating with project managers and other teams to deliver products or services on time and within budget
  • Monitoring account performance and preparing regular reports for both the client and internal stakeholders
  • Providing forecasts of account growth, revenue, and other key metrics
  • Negotiating and renewing contracts with clients
  • Ensuring that contracts are aligned with both client expectations and company capabilities
  • Addressing challenges or conflicts that may arise during the client relationship
  • Finding creative solutions to meet client needs
  • Staying informed about the company's products or services
  • Keeping up to date with industry trends and competitive offerings
  • Gathering feedback from clients to improve products or services
  • Using client feedback to enhance the overall client experience.

VARITE INC

Lead Senior Recruitment
03.2022 - 06.2022

Job overview

  • Parsed specialized skills and qualifications to screen IT resumes.
  • Performed pre-screening calls to analyze applicants' abilities.
  • Sourced potential candidates on niche platforms, like LinkedIn, AngelList, Indeed, IIMjobs etc
  • Crafted and sent personalized recruiting emails with current job openings to passive candidates
  • Driven brand awareness as a best-in-class employer in India
  • Conducted job and task analyses to document job duties and requirements
  • Monitored recruiting systems and continually enhance ongoing processes and workflows
  • Supported HR leadership in various projects and assignments to support ongoing corporate growth and compliance.
  • Handled a team and worked for clients such as Amazon.com, Western Digital, Nutanix, Adobe
  • Mentored junior team mates on boolean search and how to use job boards.
  • Coordinated onboarding activities such as orientation sessions or new hire paperwork.
  • Partnered with internal stakeholders to develop job descriptions that accurately reflect the roles and responsibilities of each position.
  • Identified potential sources for qualified candidates including online job boards, professional associations, university career centers.
  • Facilitated post-interview debriefs between hiring manager and interview team members.
  • Maintained accurate records of all applicants and their respective interview stages in an applicant tracking system.
  • Researched industry-specific companies and organizations to identify potential passive candidates.
  • Managed job postings on various job boards and social media platforms.
  • Developed, implemented and maintained a comprehensive recruitment process to ensure successful onboarding of new hires.
  • Tracked progress against budget targets for recruiting expenses.
  • Monitored competitor activity related to recruiting initiatives in order to stay ahead of the curve.
  • Conducted detailed analyses of labor market trends to inform effective recruitment strategies.

DISYS Asia Pacific

Sr Technical Recruiter- APAC
01.2022 - 03.2022

Job overview

  • Experience in hiring for electrical and mechanical roles
  • Working on requirement such as ASIC physical Designers, Electrical Engineers, Validation engineer, FPGA validation roles
  • Created reports to track recruiting metrics such as time-to-fill, cost-per-hire, source of hire.
  • Assisted HR team in developing compensation plans that are competitive within the industry.
  • Working for software development roles specifically related to technical skills such as Android developer (Application development, Wireless and WIFI or BLEE related and Audio manager and Audio interface)
  • Working on profiles related to software development which includes Manual testing, python and C++ development roles
  • Experience with using ATS such as REC, Fieldglass, CATS, Bullhorn, Keka
  • Hands on experience and certification in non - conventional sourcing and recruitment
  • Communicating with hiring managers to identify future job openings and the technical requirements for those jobs
  • Writing job descriptions and posting to relevant media platforms
  • Screening applicants for competency with the job requirements
  • Cultivated relationships with potential candidates through social media platforms.
  • Worked closely with Human Resources on onboarding processes for new hires.
  • Arranging telephone, video, or in-person interviews
  • Performing background and reference checks
  • Presenting the resumes of the most suitable candidates to the hiring manager
  • Offering job positions and completing the relevant paperwork
  • Keeping track of all applicants as well as keeping applicants informed on the application process
  • Forecasting recruitment budgets.

Tekdi Technologies Pvt. Ltd

Human Resources Officer
06.2021 - 12.2021

Job overview

  • Responded to inquiries from current or prospective employees about benefits or other HR related issues.
  • Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
  • Provided advice and guidance regarding disciplinary actions when needed.
  • Reviewed resumes and applications for potential candidates.
  • Developed, implemented and maintained recruitment policies and procedures.
  • Monitored adherence to employment laws within the organization.
  • Conducted exit interviews with departing employees to determine reasons for leaving.

Collabera

Human Resources Officer
03.2019 - 06.2021

Job overview

  • Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
  • Responded to inquiries from current or prospective employees about benefits or other HR related issues.
  • Assisted in developing compensation packages that are competitive in the market place.
  • Fostered relationships with educational institutions as well as alumni associations for potential recruiting opportunities.
  • Monitored progress of each position vacancy throughout the entire recruitment lifecycle.
  • Facilitated the selection process by providing detailed feedback on candidate profiles and resumes.
  • Advised Human Resources team regarding legal issues related to employee selection processes.
  • Collaborated with other departments to ensure smooth transition of newly hired staff into the organization.
  • Maintained a database of potential candidates for future needs.
  • Analyzed applicant tracking system data regularly to determine areas needing improvement or additional resources.
  • Coached hiring managers on effective interviewing techniques when assessing potential employees.
  • Built relationships with industry contacts to source passive candidates for hard-to-fill positions.
  • Managed full cycle recruitment process including sourcing, interviewing, reference checks and offer negotiations.
  • Researched emerging trends in technology staffing markets to stay current on changes in the industry.
  • Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
  • Collaborated with internal and external clients to understand hiring needs and goals.

SCIO Health Analytics

Key Account Manager
03.2018 - 03.2019

Amazon.in

Key Account Manager
05.2015 - 03.2018

HTC Global Services

Resource Manager
10.2014 - 05.2015

Mobius Knowledge Services

Soft Skills Trainer
05.2014 - 10.2014

Scio Inspire

Account Manager
11.2013 - 02.2014

Nectar InfoTech

03.2013 - 11.2013

Education

Madras University

Bsc Computer Science

University Overview

GPA: 70%

Skills

  • Recruitment and Delivery
  • Client Relationship
  • Forecasting and Reporting
  • Complaint Management
  • Schedule Management
  • Client Relationship Management
  • Account development
  • Customer Service
  • Business Development
  • Team Training
  • Brand Management
  • Documentation And Reporting

Timeline

Recruitment and Delivery Account Manager

Ford India
06.2022 - Current

Lead Senior Recruitment

VARITE INC
03.2022 - 06.2022

Sr Technical Recruiter- APAC

DISYS Asia Pacific
01.2022 - 03.2022

Human Resources Officer

Tekdi Technologies Pvt. Ltd
06.2021 - 12.2021

Human Resources Officer

Collabera
03.2019 - 06.2021

Key Account Manager

SCIO Health Analytics
03.2018 - 03.2019

Key Account Manager

Amazon.in
05.2015 - 03.2018

Resource Manager

HTC Global Services
10.2014 - 05.2015

Soft Skills Trainer

Mobius Knowledge Services
05.2014 - 10.2014

Account Manager

Scio Inspire
11.2013 - 02.2014

Nectar InfoTech
03.2013 - 11.2013

Madras University

Bsc Computer Science
Shannon Nicholas