Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Robinson

Grabill

Summary

Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

EBT Coordinator

State of Indiana
08.2022 - 01.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.

Human Resource Consultant

State of Indiana
05.2022 - 09.2022
  • Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.

State Eligibility Consultant

State of Indiana
01.2014 - 08.2022
  • Advocated on behalf of clients during appeals hearings, presenting robust evidence supporting their claims for benefits or services.
  • Identified areas for process improvement, implementing strategies that increased efficiency in determining eligibility.
  • Assisted clients in understanding program requirements through clear communication both verbally and in writing.
  • Increased accuracy in eligibility determination through thorough analysis of applicant data and verification methods.
  • Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
  • Achieved high levels of satisfaction among clients by consistently demonstrating empathy, patience, and professionalism during interactions.

Legal Administrative Assistant

Sears, Pry, Griebling & McBride
08.2004 - 04.2010
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
  • Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
  • Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
  • Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
  • Collaborated on complex legal matters, conducting research to support attorneys in preparing cases for litigation or settlement negotiations.
  • Contributed to effective team collaboration through excellent communication skills and adaptability in diverse working environments.
  • Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Developed and maintained positive relationships with clients and colleagues.
  • Filed documents with courts on behalf of attorney.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Completed data entry of legal documents into electronic filing systems.
  • Prepared and processed invoices for attorney billing.
  • Diligently edited legal correspondence for grammar and spelling.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Created and printed legal documents for attorneys to review.

Education

High School Diploma -

Bucyrus City Schools
Bucyrus, OH
05-1993

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • MS office
  • Discretion and confidentiality
  • Schedule coordination
  • Project coordination
  • Document management
  • Scheduling and calendar management
  • Presenting ideas and plans
  • Recordkeeping
  • Staff management
  • Project Support
  • Meeting coordination
  • Project assistance
  • Schedule management
  • Point of contact
  • Staff supervision
  • Consulting
  • Administrative oversight

Timeline

EBT Coordinator

State of Indiana
08.2022 - 01.2025

Human Resource Consultant

State of Indiana
05.2022 - 09.2022

State Eligibility Consultant

State of Indiana
01.2014 - 08.2022

Legal Administrative Assistant

Sears, Pry, Griebling & McBride
08.2004 - 04.2010

High School Diploma -

Bucyrus City Schools

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Shannon Robinson