Shannon Rodricks
Mumbai
Summary
Dynamic and motivated Field Service Engineer and IT Helpdesk Technician boasting 2+ years of progressive experience at NCR Corporation. Proficient in a plethora of expertise such as EFT-POS terminals and PinPads, NCR SelfCheckout Machines, NCR ATM machines (Software/Hardware), EXCEL, OFFICE 365, .NET, C++, MICROSOFT SQL SERVER. Recognized for exceptional technical proficiency, communication, time management, and teamwork skills. Successfully graduated in 2020, holding a Post Graduate Diploma in Information Technology. Seeking to leverage my skills and experience to contribute to your team and drive success.
Overview
6
6
years of professional experience
Work History
Field Service Engineer
NCR Corporation
Wellington
06.2021 - 09.2023
- Executed onsite installation, maintenance, and modification of complex systems and machinery
- Specialized in disassembling and reassembling machinery to repair or replace malfunctioning components promptly
- Hands on experience with NCR Retail Fastlanes (Hardware/Software)- SelfServe Checkout R6C
- SelfServe 90 (SS90)
- SelfServe Checkout R5(7350)
- SelfServe Checkout R6LN+(7357)
- SelfServe Checkout R6L+(7358)
- SelfServe Checkout R6C-CTM(7362)
- SelfServe Checkout R6-G(7364)
- SelfServe Checkout R5(7370)
- SelfServe Checkout R6-J(7707)
- Hands on experience with NCR ATM (Hardware/Software)- AllPoints
- Kiwibank
- BNZ
- ASB
- Accurately repaired, calibrated, and maintained systems and equipment post-installation
- Provided top-tier technical support in diagnosing and troubleshooting issues in hydraulic, mechanical, and electrical systems
- Employed analysis skills to interpret reports and examine faulty equipment, leading to swift and efficient diagnosis of equipment malfunction
- Conducted equipment performance tests to ensure optimal functioning and demonstrated best servicing practices to customers
- Proactively scheduled service calls based on customer location and urgency, providing timely service
- Regularly updated and maintained assigned machines as per manufacturer specifications to ensure long-term serviceability
- Successfully investigated and troubleshoot approx
- 20 product service issues weekly.
Assistant Store Manager
Dominos
Wellington
04.2018 - 06.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
IT Help Desk Technician
Whitireia University
Wellington
07.2019 - 05.2020
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Maintained various databases of customer information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Conducted training sessions for end-users on the use of specific software applications and operating systems.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Configured firewalls to protect networks from unauthorized access attempts.
- Provided assistance with mobile device setup and configuration.
- Set up virtual private networks for secure remote access.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Supported telephony systems such as VoIP phones and PBXs.
- Updated documentation related to IT procedures and policies.
- Collaborated with other departments to ensure alignment between business objectives and technology initiatives.
.NET Developer
Dgains Soft Solution Pvt Ltd
Mumbai
06.2017 - 06.2018
WhitireiaKiwibankAllPointsSelfServeSelfServeSelfServeSelfServeSelfServeSelfServeSelfServeSelfServeSelfServeFastlanesDgainse clean, scalable code using .NET programming languages.
Education
Post Graduation Diploma - Information Technology
Whitireia University
Wellington, New Zealand11-2020
Bachelor of Science - Information Technology
University of Mumbai
Mumbai, India07-2017
Skills
- Communication Skills
- Excel
- Service Now
- Office 365
- Microsoft SQL Server
- C
- NET
- Html
- Computer Hardware Repair
- On-Site Support
- Maintenance and Repair
- Remote Support
- Network Configuration
- Technical Support
- Troubleshooting and Repair
- Customer Service
Languages
English
First Language
Hindi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
References
References available upon request.
Certification Under process
Cisco Certified Network Associate - CCNA
Timeline
Field Service Engineer
NCR Corporation
06.2021 - 09.2023
IT Help Desk Technician
Whitireia University
07.2019 - 05.2020
Assistant Store Manager
Dominos
04.2018 - 06.2021
.NET Developer
Dgains Soft Solution Pvt Ltd
06.2017 - 06.2018
Post Graduation Diploma - Information Technology
Whitireia University
Bachelor of Science - Information Technology
University of Mumbai
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