Shannon Rodrigues
Summary
Aiming to establish myself in the aviation industry and to utilize my knowledge for the betterment of my personal and professional development. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Care Advisor
shannon
Mumbai
03.2023 - Current
- Provided accurate, valid and complete information to customers by using the right methods and tools.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their issues were resolved satisfactorily.
- Greeted customers warmly and asked qualifying questions to understand their requirements.
- Suggested products that met customer needs based on their inquiries.
- Explained product features, benefits and pricing options to customers.
- Developed constructive relationships with customers through active listening skills.
- Ensured all customer inquiries were responded to promptly and professionally.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Education
Bachelor of Commerce -
St. Andrews College, University of Mumbai
01.2022
Higher Secondary Certificate -
St. Andrews College
01.2019
Secondary School Certificate -
Mary Immaculate High school
01.2017
Skills
- Common operating systems
- Technical writing
- Data analysis
- Problem solving
- Communication
- Teamwork
- Planning and organizing
- Self-management
- Learning
- Technology
- Customer Relations
- Problem Resolution
- Customer Service
Misc Information
Office Automation (MS Word, Excel and PowerPoint), English, Hindi, Marathi
Personal Information
- Date of Birth: 10/21/01
- Gender: Female
- Marital Status: Single
Hobbies and Interests
- Travelling
- Reading books
- Listening songs
- Watching movies
Timeline
Customer Care Advisor
shannon
03.2023 - Current
Bachelor of Commerce -
St. Andrews College, University of Mumbai
Higher Secondary Certificate -
St. Andrews College
Secondary School Certificate -
Mary Immaculate High school
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