Shannon Schulz
Sellersburg
Summary
Dynamic Advanced Patient Care Technician with proven expertise in vital sign assessment and patient monitoring at The Little Clinic/Kroger. Recognized for enhancing patient care through effective communication and collaboration. Adept at maintaining HIPAA compliance while optimizing clinic operations, ensuring a seamless experience for patients and healthcare teams alike. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Patient Care Technician
The Little Clinic / Kroger
Floyds Knobs
08.2024 - Current
- Assisted patients with vital sign assessments and health screenings, ensuring accuracy in documentation.
- Maintained cleanliness and organization of clinical equipment to foster patient safety.
- Collaborated with healthcare team to enhance quality of patient care and communication.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Monitored patient comfort and addressed concerns during visits for improved experience.
- Performed physical assessments, including vital signs and weight measurements, as requested by medical staff.
- Adhered to HIPAA regulations while handling confidential patient information.
- Responded promptly to emergent situations, maintaining professional conduct throughout.
Head Baker/ Team Lead
Jay C Food Mart
Sellersburg
07.2021 - 08.2024
- Assisted customers with product selection and inquiries.
- Prepared baked goods according to established recipes and standards.
- Maintained cleanliness and organization of the bakery display area.
- Operated bakery equipment safely and effectively for production needs.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Provided exceptional customer service to enhance shopping experience.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Received incoming shipments of ingredients and supplies for baking operations.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Greeted customers, answered questions and provided product knowledge.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Tracked sales and reported discrepancies to the supervisor.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Assisted with baking and decorating tasks as required.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Offered product recommendations and provided information on bakery items to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Associate of Science - Human Services Drug Concentration
Ivy Tech Community College
Sellersburg, IN05-2016
Skills
- Vital sign assessment
- Health screening
- HIPAA compliance
- Patient monitoring
- Clinical documentation
- Appointment scheduling
- Healthcare collaboration
- Inventory management
- Customer service
- Workflow optimization
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Insurance verification
Certification
- I was an LPN for many years my License is suspended and while I could reapply I am more interested now in working in other areas of Healthcare. I believe since they have been suspended since 2003 I would have to retake the boards all over again. and I am not sure with the ever changing medical field without going back to school That I could easily pass.
References
References available upon request.
Timeline
Advanced Patient Care Technician
The Little Clinic / Kroger
08.2024 - Current
Head Baker/ Team Lead
Jay C Food Mart
07.2021 - 08.2024
Associate of Science - Human Services Drug Concentration
Ivy Tech Community College
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