SHANNON BURKS

• Direct day-to-day operations of a high-volume dental practice, ensuring operational efficiency, patient satisfaction, and regulatory compliance.
• Lead, coach, and develop clinical and administrative teams to support collaboration, accountability, and service excellence.
• Partnered with dentists, specialists, and support staff to streamline workflows and improve patient access to care.
• Drove patient education initiatives that increased case acceptance and enhanced preventive care outcomes.
• Ensure adherence to industry regulations, safety protocols, and ethical standards.
• Contributed to practice growth by implementing patient experience strategies that boosted referrals and retention.

• Acted as senior operational liaison between patients, providers, and leadership to facilitate seamless care coordination.
• Managed staff schedules aligning workload and provider availability to meet operational demand.
• Oversaw records management systems, producing operational and compliance reports to ensure regulatory adherence.
• Built and managed staff schedules based on workload, provider availability, and operational demand.
• Maintained oversight of records management systems and produced operational and compliance reports.
• Coordinated with leadership through transparent communication and interdepartmental collaboration to enhance workflow.

• Managed full operational, financial, and administrative functions for a 21-person dental practice.
• Oversaw budgeting, billing systems, general ledger reconciliation, and expense management to ensure financial accuracy and operational stability.
• Recruited, trained, supervised, and evaluated staff; provided coaching and corrective action.
• Recruited, trained, supervised, and evaluated staff; provided coaching and corrective action as needed.
• Developed and executed patient acquisition and promotional initiatives that enhanced practice visibility and attracted new patients.
• Produced accurate operational and financial reports to support executive decision-making.
• Analyzed business performance metrics and forecasted results for senior leadership.
• Produced accurate operational and financial reports that informed strategic decisions for senior leadership.

• Led patient access operations including registration, scheduling, pre-authorizations, referrals, and financial counseling.
• Developed and enforced policies and procedures ensuring regulatory compliance and alignment with best practices.
• Monitored performance metrics and implemented process improvements enhancing service quality and operational efficiency.
• Monitored performance metrics and implemented process improvements to enhance efficiency and service quality.
• Established point-of-service collection goals and supported enterprise-wide financial objectives.
• Established point-of-service collection goals supporting enterprise-wide financial objectives and improving revenue capture.

Coursework