Shanoob Kiliyamannil

· Recognizing customer requirements and helping them to choose right solution to meet their product development needs.

· Onboarding and installation; guiding customers through product/service features and functionalities

· Providing ongoing support and assistance to customers, addressing their inquiries and concerns promptly.

· Proactive engagements with customers to enhance their customer experience by offering assistance, gather feedback, and prevent churn.

· Monitoring customer usage and engagement with the product/service, identifying opportunities for upselling or cross-selling.

· Collaborating with internal teams such as sales, product development, and support to advocate for customer needs and provide feedback for product improvement.

· Providing resolutions for the technical and tool based design queries.

· Introducing advanced tools/methodologies to ease the product development process thus increasing efficiency.

· Building and maintaining relationships with customers to understand their needs and ensure satisfaction.

· Ensuring the customer retention through value addition.