Shanoor Begum
Hyderabad
Summary
Business Solutions Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Problem-solver dedicated to streamline operations to promote organizational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Solutions Manager
Bayer Pharmaceuticals Ltd.
02.2019 - Current
- Led cross-functional teams (Business, IT, Vendor, QA) to achieve MDR project milestones aligned to regulatory standards.
- Identified critical processes and data dependencies, such as patient enrollment tracking, site management, and data integration with EDC systems in Gemstone project.
- Developed a comprehensive risk management plan and conducted a business impact analysis to prioritize mitigation strategies.
- Implemented data validation rules and integrity checks within Veeva CTMS to ensure that the data entered by users and systems is accurate and complete.
- Established automated processes for error / duplicate data entry controls in Veeva CTMS to minimize errors.
- Implemented digital transformation projects such as migration from legacy to robust systems which included validating the processes.
- Ensured that all documentation is organized, up-to-date, and readily accessible to support audit readiness and regulatory inspections, facilitating smooth review processes.
- Supported third-party vendors - Medidata, Veeva product evaluation offering robust EDC services.
- Led change management initiatives to ensure smooth adoption of new features and processes in Rave system, including user training sessions and communication plans.
- Initiated and streamlined internal processes by implementing lean approach, eliminated redundant data documentation to fast track the process.
- Adopted agile project management methodologies for 'Raven' system implementation, including iterative development and regular sprint reviews.
- Established team priorities, maintained schedules and monitored performance.
- Utilized Veeva CTMS analytics to monitor project performance, track key performance indicators (KPIs), and make data-driven decisions.
- Developed a business continuity plan that includes regular data backups, failover mechanisms, and clear procedures for system recovery.
Functional Consultant
Tech Mahindra
01.2014 - 01.2019
- Worked on HPSM (to manage Services), Windchill (PLM platform for product data, Quality / processes, and Requirement/Change management), CRM/Salesforce application (for managing sales, control operations) for Roche client.
- Validated CRS Telephony System (Salesforce integrated) for GSK client that helps to capture product complaints.
- Validated LIMS system for Takeda client, to ensure it operates as intended, complies with regulatory standards (e.g., FDA 21 CFR Part 11), and integrates seamlessly with other systems.
- Implemented end-to-end Sports Management System customized to the needs of Aspetar client, Qatar following SDLC processes.
- Implemented a change control process to manage any modifications to the systems (CRM, HIS). This includes evaluating the impact of changes, validating new configurations, and updating documentation.
- Established procedures for ongoing system monitoring, including routine checks, periodic reviews, and maintenance activities to ensure continued compliance and performance.
- Wrote effective documentation for Genentech client to deliver comprehensive sets of requirements in alignment with business objectives.
- Ensure to collaborate with various IT groups for verification of internal systems infrastructure align with regulatory standards.
- Determined proper methodologies (Waterfall, Agile) and procedures to use based upon project specifications.
- Worked with key internal partners to prepare context and process flow diagram for Electronic Medical Record (EMR) system integrated with smart digital devices.
- Supported RFP and RFI processes, from drafting and issuing to evaluating responses. Improved overall efficiency and accuracy of the procurement process, resulting in cost savings of up to 18% and enhanced project outcomes.
Sr. Business Analyst
Navayuga Infotech
02.2013 - 12.2013
- Successfully developed and implemented SaaS i.e
- Hospital Information System (HIS) for client - Niarobi Hospital as a enterprise system for carrying operational activities
- Collaborated with stakeholders at all levels to drive strategic initiatives and meet project objectives
- Worked on web-based Provider and Payer systems
- Performed Gap Analysis based on RFP document, prepared Business Process and Context, ER diagrams
- Perform periodic review with stakeholders to set expectations correct and manage Change control
- Worked on analyzing and creating Clinical pathways for different Specialties like Diabetes, Cardiology, and Women's health
- Produced routine, and ad hoc reports, to respond to immediate customer request
- Worked on HL7 integration documentation for Labs / Radiology.
Business Analyst
Health Management & Research Institute (HMRI)
01.2011 - 04.2012
- Worked on Application development involving Algorithms in Clinical decision support and involved in end-to-end implementation of Health Call Center (HACC), Mobile Health Vans and Telemedicine projects
- Gap Analysis & draft Solution Design for the newly proposed project, that works on PPP model
- Prepare Demo Presentations of the data & potential solutions to the Client
- Involved in Pre-sales activities as to draft responses to RFP released by potential clients
- Develop strategic business models and process improvement
- Applying for Grants / Awards to multilateral aid organization.
Business Analyst
Napier Healthcare Ltd
04.2010 - 12.2010
- Conducted analysis of SaaS 'Hospital Information System' for client LHPL (Hospital chain in Hyderabad) based on LHPL client Change requests
- Employed Use cases, for requirements; written a comprehensive business requirements document communicating the needs of the business to users and the technical team
- Reviewed Test plan, Test cases for the Use cases documented
- Worked on AS-IS and TO-BE documentation for the Client and development team
- Developed Care management / workflow, SRS /PRD for the technical team
- Involved in implementation of Phase I modules – Outpatient, Inpatient, Nursing and Lab in LHPL chain of hospitals.
Clinical Application Specialist
Axsys Healthtech Ltd
09.2006 - 03.2010
- Customizing EMR product ‘Excelicare' to various specialty needs as Urology, Oncology, and Diabetes for NHS clients
- Worked on medical standards like Snowed-CT, Drug DB (FDB), PHR
- Developed Urology system as a shrink wrap (Generic) product through analysis and R&D
- Analysis of application for Ontario, CMS and CCHIT certification
- Worked on Clinical Data Mapping/ Migration through different interfaces
- Developed Process Flow chart in MS-Visio and Excel
- Prepared User manuals for every product developed and active involvement in Product implementation and end user training
- Facilitate Product demo presentations
- Executed Test cases and documented bugs (Tracking system) found during process of testing.
Education
Master of Science - P.G Diploma in Health Informatics
Bioinformatics Institute Of India
06.2007
Master of Science - P.G Diploma In Healthcare Management
Dr. Reddy's Foundation For Health Education
05.2004
Bachelor of Science - Clinical Nutrition & Dietetics
Kasturba Women's Degree College
04.1998
Skills
- Project and Change Management
- Risk Assessment, Impact Analysis
- Business Process Management
- Computer System Validation
- Problem solving
- Cross-Functional Collaboration
Certification
- ITIL + ITSM, 2013
- Certified PMI-PMP, 2024
- Certified PMI-ACP, 2024
- Lean Six Sigma Training - 2024
Languages
Hindi
Telugu
English
Timeline
Business Solutions Manager
Bayer Pharmaceuticals Ltd.
02.2019 - Current
Functional Consultant
Tech Mahindra
01.2014 - 01.2019
Sr. Business Analyst
Navayuga Infotech
02.2013 - 12.2013
Business Analyst
Health Management & Research Institute (HMRI)
01.2011 - 04.2012
Business Analyst
Napier Healthcare Ltd
04.2010 - 12.2010
Clinical Application Specialist
Axsys Healthtech Ltd
09.2006 - 03.2010
Master of Science - P.G Diploma in Health Informatics
Bioinformatics Institute Of India
Master of Science - P.G Diploma In Healthcare Management
Dr. Reddy's Foundation For Health Education
Bachelor of Science - Clinical Nutrition & Dietetics
Kasturba Women's Degree College
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