Shantam Makkar
Manager- Sales
New Delhi
Summary
Result oriented Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first rate multi tasking, problem solving and communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager- Sales
Tata Capital Ltd.
New Delhi
03.2025 - Current
- Responsible for Used Car Finance business with defined channel/ business partner.
- Analyzing Channel Finance requirement of the existing dealer network and arranging completion of all the documents/inputs for credit assessment
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
Territory Sales Manager
IDFC First Bank Ltd
09.2023 - 02.2025
- Exceeded targets by building, directing, and motivating high-performing sales team.
- End to end coordination with Internal and External stakeholders and face of the financing team to dealer partner.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Ensuring that limits are rotated within agreed time frame and financial discipline is maintained.
- Maintaining client / Channel partner relationships and generate revenue from business partner and clients.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Partnered with cross-functional teams such as finance, operations, and customer service to ensure seamless order processing and delivery coordination within the territory.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
Entrepreneur
Wraps Kathi Rolls- Satya Niketan, New Delhi
1 2022 - 08.2023
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Devised processes to boost long-term business success and increase profit levels.
Sales Manager
Axis Bank Ltd.
03.2021 - 08.2021
- Designing and implementing strategic sales plan to achieve assigned targets.
- Responsible for empanelment of new dealers and resource allocation.
- Ensuring process & documentation compliance, agreement execution & credit approval.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducting regular meetings for setting up sales objectives, streamlining process to ensure smooth functioning of sales operations.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Manager
WhiteHat Jr.
10.2020 - 01.2021
- Responsible for selling Coding Curriculum with defined leads per week.
- Maintained relationships with customers and found new ones by identifying needs, offering appropriate service and and cross selling other products.
- Established and cultivated solid business relationships with new or existing customers.
- Achieving the required target without compromising on the quality of the portfolio.
- Service Handling
Territory Sales Manager
IDFC First Bank Ltd.
09.2018 - 09.2020
- Responsible for Used Car Finance business with defined channel/ business partner.
- Communicated regularly with territory, regional, and product managers for daily support and strategic planning to ensure achievement of overall organizational targets.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Analyzing Channel Finance requirement of the existing dealer network and arranging completion of all the documents/inputs for credit assessment
- End to end coordination with Internal and External stakeholders and face of the financing team to dealer partner.
- Maintaining client / Channel partner relationships and generating revenue from business partner and clients.
Sales Manager- Super Premium Cards
HDFC Bank
04.2018 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Branch Acquisition Manager
Indusind Bank Ltd.
02.2017 - 03.2018
- Identifying new measures and cross-selling profitable products to maximize revenue.
- Engaging with customers to build relationships and delivering a positive customer experience while acquiring new customers.
- To prepare business plan and execute retail sales for credit cards and personal loan in the open market channel.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Executed various promotional activities as a part of market development and brand building efforts.
- Lead Generation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Summer Internship
Gadgets 360- An NDTV Venture
04.2016 - 06.2016
- To create best practices deck for promoting gadgets360 mobile application across the website, social media, paid campaigns.
- Assisted in developing integrated marketing strategies.
- Prepared project presentations and reports to assist senior staff.
- Interacted with customers by phone, email, or in-person to provide information.
Education
MBA - Marketing
ICFAI Business School
Gurgaon 06.2015 - 2017.02
BBA -
IIPM
Delhi 06.2011 - 2014.06
High School - Commerce
Shah International School
New Delhi 04.1996 - 2011.03
Skills
Revenue Generation
Team Bonding
Staff training/development
Business Development
Coaching and mentoring
Effective leader
Relationship building
Certification
Diploma In Film Acting, Barry John Acting Studio
Accomplishments
- Member of Student's Council- IBS Gurgaon
- Club Head of the Spartans Club (Sports Club)- IBS Gurgaon.
- Internship at DLF Universal Limited- Gurgaon in Human Resource Department (2013)
Timeline
Manager- Sales
Tata Capital Ltd.
03.2025 - Current
Territory Sales Manager
IDFC First Bank Ltd
09.2023 - 02.2025
Sales Manager
Axis Bank Ltd.
03.2021 - 08.2021
Sales Manager
WhiteHat Jr.
10.2020 - 01.2021
Territory Sales Manager
IDFC First Bank Ltd.
09.2018 - 09.2020
Sales Manager- Super Premium Cards
HDFC Bank
04.2018 - 06.2018
Branch Acquisition Manager
Indusind Bank Ltd.
02.2017 - 03.2018
Summer Internship
Gadgets 360- An NDTV Venture
04.2016 - 06.2016
MBA - Marketing
ICFAI Business School
06.2015 - 2017.02
Diploma In Film Acting, Barry John Acting Studio
01-2015
BBA -
IIPM
06.2011 - 2014.06
High School - Commerce
Shah International School
04.1996 - 2011.03
Entrepreneur
Wraps Kathi Rolls- Satya Niketan, New Delhi
1 2022 - 08.2023
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