SHANTAM RAJAN
Bengaluru
Summary
PMP, PMI-ACP, and PMI-RMP certified Project/Program Manager with 14+ years of experience leading large-scale infrastructure transformation programs across global enterprise environments. Proven track record in WAN/LAN modernization, vendor consolidation, and ITIL-aligned service optimization, delivering measurable improvements in service stability and operational performance across multi-region deployments. Strong expertise in governance, risk management, and stakeholder alignment, with a focus on balancing cost, risk, and delivery outcomes in business-critical environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager - Global Infrastructure Programs
Unilever
Bangalore
08.2022 - Current
- Owned delivery of global infrastructure transformation across 300+ sites, enabling standardized and resilient network environments across manufacturing, headquarters, and distribution operations.
- Led consolidation of 90+ ISPs into a streamlined vendor model, making trade-offs between cost, risk, and service quality, improving network stability by 25% across critical sites.
- Directed LAN modernization across 300+ sites (3,500+ devices), defining rollout sequencing, managing interdependencies, and minimizing operational disruption during live environment transitions.
- Managed program financials ($10K-$500K), prioritizing investments and optimizing vendor spend while balancing delivery timelines and risk exposure.
- Established governance frameworks (RAID, reporting cadence, escalation paths) to maintain structured control across multiple concurrent workstreams and stakeholders.
- Reduced program risk exposure by identifying high-impact risks early and driving mitigation actions, preventing delays in critical rollout phases.
- Drove ITIL-aligned service improvements across incident and change management processes, reducing incidents by 25% and improving MTTR by 15%.
- Implemented resilient connectivity solutions (LEO-based backup), eliminating single points of failure and strengthening network redundancy.
- Validated project closure artefacts to ensure ORT compliance, enabling audit-ready delivery and seamless transition into BAU operations.
- Designed and standardized UAT frameworks across networking programs, improving deployment quality and reducing post-implementation defects.
- Aligned global stakeholders across engineering, operations, and vendor teams, ensuring coordinated execution across regions.
Lead Project Administrator
Wipro Limited
Bangalore
02.2020 - 08.2022
- Delivered global infrastructure programs for Diageo across multiple regions, supporting enterprise-scale transformation initiatives.
- Set up and operationalized vendor contracts for field engineering (FE) support, defining service scope, SLAs, coverage models, and escalation mechanisms for on-site support.
- Established Cisco SMARTnet support coverage for network hardware, aligning support tiers, RMA processes, and response SLAs with enterprise availability requirements.
- Maintained governance artefacts including RAID logs and ITIL-aligned service management processes, supporting audit readiness and structured delivery.
- Contributed to MBR/QBR forums, presenting performance metrics, SLA trends, and risk insights to stakeholders and vendor leadership.
- Coordinated cross-functional teams and vendors to resolve delivery risks, manage dependencies, and maintain timelines under competing priorities.
- Enabled transition into managed services environments, reducing post-go-live incidents and improving service stability.
Senior Vendor Manager
Wipro / Nityo InfoTech
Bangalore
08.2019 - 02.2020
- Managed vendor governance across a $2M portfolio, driving SLA adherence and improving service delivery performance.
- Conducted structured vendor performance reviews, achieving 15% improvement in delivery outcomes.
- Integrated ITIL-aligned processes within vendor contracts, strengthening compliance frameworks and reducing escalations.
Specialist - Partner Management
Subex Limited
Bangalore
05.2016 - 08.2018
- Managed technology partners and ensured service delivery compliance.
- Cultivated strategic alliances, enhancing market reach and visibility.
- Negotiated contracts, securing favorable terms and maximizing profits.
Project Manager
Injected Pvt. Ltd.
Pune
10.2015 - 05.2016
- Delivered client projects with structured risk and change management.
Sales Manager
Redington India Ltd
Pune
08.2013 - 10.2015
- Drove customer retention initiatives, reducing churn by 10%.
- Presented quarterly sales forecasts to executive leadership.
Business Analyst
Sakon
Pune
02.2007 - 05.2011
- Developed comprehensive reports that improved decision-making efficiency.
- Facilitated workshops that enhanced team productivity and engagement.
- Analyzed market trends, identifying new opportunities for growth.
- Presented findings to stakeholders, influencing key business decisions.
Education
PGDM - IT Systems
MIT School of Telecom Management
PuneB.Tech - Electrical Engineering
Priyadarshini College of Engineering
Skills
- Program Leadership
- Risk Mitigation
- Change Management
- Stakeholder Management
- Agile & Scrum
- Project management
- ITIL processes
- Network optimization
- Service delivery compliance
- Contract negotiation
Languages
English
Proficient (C2)
C2
Hindi
First Language
Certification
- PMP
- PMI-ACP
- PMI-RMP
- CSM
- ITIL Foundation
- BCS Agile Foundation
Accomplishments
- Recognized for delivery of large-scale global infrastructure transformation programs
- Awarded for improving service stability and operational performance across enterprise environments
- Acknowledged for strong stakeholder management and consistent program execution
Timeline
Project Manager - Global Infrastructure Programs
Unilever
08.2022 - Current
Lead Project Administrator
Wipro Limited
02.2020 - 08.2022
Senior Vendor Manager
Wipro / Nityo InfoTech
08.2019 - 02.2020
Specialist - Partner Management
Subex Limited
05.2016 - 08.2018
Project Manager
Injected Pvt. Ltd.
10.2015 - 05.2016
Sales Manager
Redington India Ltd
08.2013 - 10.2015
Business Analyst
Sakon
02.2007 - 05.2011
PGDM - IT Systems
MIT School of Telecom Management
B.Tech - Electrical Engineering
Priyadarshini College of Engineering