Shantanova Bora

• Experience in collating, analyzing and visualizing large sets of data to derive Insights and recommendations for Process improvements.
• Experience in Quality management Principles and tools like Six Sigma, Lean, ISO 9001 and other statistical tool etc
• Establish Metrics/Dashboards in Tableau and Single point of contact for all Quality reportings/MIS, KPIs (Key process indicators), Process Indicator (PIs) and cost of poor quality to all Stakeholders.Establish metrics to report Zero defects and no defects escapements to end Customers.
• Super user for managing Quality modules which consists of blade production data like defects on the components, hours spent in repairs, cost of repairs, Process deviations etc (Modules like Production, Process, Supplier Non Conformities, CAPA etc).
• As an internal system Audit certified, responsible to perform periodic System and Data Audit in all plant locations ensuring compliance to the Data capturing, Data Reporting as per standard process.
• Identify, Prioritize and Drive specific Improvement, Initiatives and Corrective Actions to improve Data Entry and Reporting and Quality Assurance.
• Responsible in identifying areas of system improvements and putting systematic plan for global roll out. Perform testing on ERP systems, in house tools and reporting systems for any new functionality/versions. Prepares user documentation and process maps.
• Facilitator and Coordinator for deploying the Quality training program (All Quality processes) for all employees.
• Conduct Quality Culture Survey across plants/manufacturing locations and ensure follow-up and closure of all actions points.
• Lead Data and Analytics team for smooth functioning of the processes and ensures adherence to deadlines and deliverables to Stakeholders.
• Possess excellent Project management skills (e.g Plan, Coordinate and execute assigned tasks as per milestones)

• Responsible for improving overall quality assurance outcomes through the planning, control and execution of data quality improvement projects of blade manufacturing processes.
• Perform gap analysis and root cause analysis to improve the Quality KPI’s/Standards using Statistical tools.
• Involved in many data Quality improvement projects for ERP system. Improves systems by studying current practices; designing modifications. Liaise with Global counter parts for integrating Quality improvement activities across plants/factories.

• Generate Service Reports collating the information needed from Field technicians in EU/ES/US and Invoice respective service/business units per project activities
• A Primary contact, coordinates between the India team and the whole service team, Technicians, supervisors for work related queries and customer complaints.
• Drive six sigma/Lean projects aimed at service job analysis, repair analysis, casual analysis for damages, evaluation and optimization.
• Handling new client enquiries and acting as the face of the business.
• Drive improvement projects aimed at enhancing data quality of Ms. AXAPTA module.

• Analyzing the data & proposing solution to fix issues for CRM database. Exhibits analytical approach and make decisions for positive results.
• Understanding what is wrong compared to the DQ policies and standards and run root-causes analysis.
• Knowledge on quality tools (Cause and effect, Pareto chart, histogram, control chart etc).
• Interpreting data quality numbers and statistics and turning that into a business language.
• Documenting processes and training guides.
• Communicating to clients, including communicating on Metrics.
• Prepare & sends DQ monthly or quarterly Newsletter
• Re-design of Internal team Websites, prepare contents and make sure the contents are up to date in the website.

The primary responsibility is to handle all Adhoc requests from CRM (Customer Relations Managers) to perform any cleansing activity, tracking of duplicates (Identification and Elimination), Data Enrichment and updating the customers on Enterprise, SMB Database for CRM and CRS database. Basically work on data quality projects assign by CRM managers worldwide and ensure the data completeness and accuracy of CRM and CRS data stored in Siebel tool and SAP tool. As end user, have front end knowledge on Siebel and SAP application