Volunteering at local schools and institution
Shantanu Barthwal
Senior Associate
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.As a dedicated B.E. Graduate with 3 years of proven experience in fast-paced administrative roles, I offer exceptional organizational skills, meticulous attention to detail, and expertise in operations management, data analytics, and stakeholder engagement. I am on the lookout for a challenging and rewarding position in a dynamic organization where I can leverage my skills to drive growth and development. With a passion for problem-solving and a commitment to continuous learning, I'm ready to embrace opportunities that align with my background and tackle future industry challenges head-on.
Overview
4
4
years of professional experience
Work History
Supply Chain Support Associate
ShipBob
remote
03.2025 - Current
- Managed high-volume support ticket queues using platforms like Jira and Salesforce, ensuring timely resolution and escalation of supply chain and fulfillment issues.
- Collaborated cross-functionally with warehouse operations, merchant-facing teams, and Control Tower leads to resolve time-sensitive logistics concerns and maintain SLA compliance.
- Monitored fulfillment center activities in real-time via communication tools (e.g., Slack), providing prompt support for order delays, inventory discrepancies, and process exceptions.
- Demonstrated strong attention to detail while handling complex workflows related to e-commerce logistics and warehouse coordination.
- Utilized data-driven insights to identify recurring operational bottlenecks and recommended process improvements for enhanced efficiency.
- Communicated clearly and empathetically with internal stakeholders, ensuring alignment across shifts and departments during incident handling.
- Actively contributed to shift reports and knowledge base documentation to enhance team onboarding and issue resolution efficiency.
- Maintained a customer-first mindset, supporting small and medium-sized merchants through consistent back-end operational excellence.
Senior Associate
Amazon
5 2022 - 11.2024
- Currently Working in Na marketplace Providing Tier 1 support to Amazon vendors, focusing on key operational areas including buyability, inventory management, and purchase order placement
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Working on Forecast , Demand and Week Of cover reports
- Worked in the EU marketplace general product safety team, maintain organized and up-to-date records of product compliance documentation, facilitating easy access and retrieval for audits, inspections, and regulatory inquiries
- Conduct comprehensive verification of general product safety certificates and compliance documents to ensure adherence to EU regulations and standards
- Strategic Sourcing and Procurement: Collaborated with cross-functional teams to address customer issues on Amazon's product detail pages, ensuring prompt and effective solutions
- Led and executed strategic sourcing activities by managing catalog updates, ensuring data integrity, and maintaining consistency across all categories and brands in the IN marketplace
- Customer Issue Resolution: Address customer issues on Amazon's product detail pages across all categories and brands in the IN marketplace, ensuring prompt and effective solutions
- Data Integrity and Consistency: Maintain catalog data integrity and consistency to enhance the customer experience and drive business growth
- Catalog Management: Manage catalog updates and releases, ensuring new products are added, outdated products are removed, and changes or promotions are accurately reflected
- Root Cause Analysis: Investigate and identify the root causes of recurring issues, contributing to effective problem-solving through data analysis
- Process Improvement: Automate recurring steps through data analysis, reducing issue resolution time and enhancing operational efficiency
- Audit and Reporting: Facilitate audits, OOSLA reports, and process reviews to identify performance bottlenecks and drive continuous improvement.
Transportation Specialist I
Amazon
04.2021 - 05.2022
- Facilitated seamless information flow and issue resolution between key stakeholders, including transportation carriers, hubs, and warehouses, to ensure a positive customer experience and uninterrupted business operations
- Managed both Inbound and Outbound operations within the NA region
- Inbound Operations: Oversaw the Vendor/Carrier/FC relationship, ensuring timely freight pickup, and delivery to the FC as per the appointment
- Addressed any issues that arose during the pickup-to-delivery lifecycle
- Outbound Operations: Addressed issues occurring during the transportation of freight from the FC to customer premises
- Extracted data from databases and to perform ad hoc reporting and analysis as needed.
Advisor I - Customer Service Agent
Concentrix Technologies (INDIA) Private Limited
10.2020 - 11.2020
- Handled customer service inquiries, complaints, and service requests, ensuring a positive customer experience
- Proactively located and utilized resources for effective problem resolution and designed optimal solutions
- Communicated client requirements to the team, facilitating process improvements
- Consistently met and exceeded performance benchmarks in all aspects of service quality
- Resolved an average of 490 inquiries per week, demonstrating efficiency and effectiveness
- Provided valuable feedback on daily call flow to enhance Service Level Agreements (SLA) management.
SmartMate (Software Developer Intern)
07.2019 - 08.2019
- As a Software Developer Intern, I worked on the facial recognition project using the LUXAND SDK on Python as well as On Java
- Responsibilities: Studying the working of a Facial Recognition system
- Developing Sample java codes for facial Recognition using LUXAND SDK
- Developing a Facial Recognition System Using IPCamera.
Education
B.E Computer Science -
PESITM College, VTU
Skills
C
SQL
Python
Operations management
Data Analysis
Customer interaction
Stakeholder engagement
Catalog Management
Data management and Analytics
Product management
Problem solving
Supply chain management, Middle mile
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePaid time offPersonal development programsInterests
I love playing badminton and i participate in local tournaments
Travel
Timeline
Supply Chain Support Associate
ShipBob
03.2025 - Current
Transportation Specialist I
Amazon
04.2021 - 05.2022
Advisor I - Customer Service Agent
Concentrix Technologies (INDIA) Private Limited
10.2020 - 11.2020
SmartMate (Software Developer Intern)
07.2019 - 08.2019
B.E Computer Science -
PESITM College, VTU
Senior Associate
Amazon
5 2022 - 11.2024