BPMN 20
Shantanu Bhattacharya
Technology Lead
Bangalore
Summary
Senior-level IT Executive with 14+ years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Vice President- Technology Lead
Swiss Re
04.2019 - Current
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Leveraged technology to automate workflows and streamline processes and integration, resulting in increased productivity and cost savings across organization.
- Championed system integration solution designing event drive architectures on Cloud architecture.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Business System Analyst
Swiss Re
11.2017 - 03.2019
- Owned and prioritized product backlog for integration squad to support International business/ Standard business integration epics by outlining plans and specifications such as how, where and when each component would work defining user journey.
- Oversaw and coordinated with cross functional POs, IT leads, software developers to build entire integration solution from vision and creation to rollout and delivery.
- Gained business process knowledge for bespoke, international business and standard business for APAC, EMEA, LATAM and NA
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Developed and verified end-user documents such as user journeys, performance specifications, training manuals and operating instructions.
- Trained business personnel in use of systems automation.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
Lead Business Analyst/Agile Product Owner
Accenture
09.2014 - 11.2017
- Product owner and requirement lead for three cross functional agile team, responsible for business feature planning, estimation and business feature delivery.
- Liaising with Client Business/Product Managers, UX designers, testers and development groups.
- Performed key tasks for all projects/requests - Business Solution document (Elicitation & Document), IT walkthrough, Business Estimate, Facilitator for Business & IT meetings, BRD’s, Business & IT walkthrough, Sign-off & Feature/user story acceptance.
- Work closely with Business, Project Manager, Development and Testing teams project execution.
- Handling day-to-day operational activities in coordination with several stakeholders.
Consultant- Insurance Rating Engine
CGI
02.2013 - 09.2014
- Implemented rating algorithms for commercial property and casualty line of business.
- Preparing and Managing Various Business Documents, Matrices and Reports for project milestones
- Liaising with Client Business Managers and other Key Stakeholders for requirement clarifications
- Reporting summary status to Project stakeholders on weekly basis
- Thoroughly studied inherent systems to have a clear understanding of business processes and associated system workflow.
- Responsible of assuring that all the analysis documents created by the team is up to the mark and is aligned to the requirement of the project.
- Analyzing defects and defect resolution.
- Independently handling all QA and UAT tests including Regression and Stage testing.
- Review test plans and test cases from test coverage perspective.
Business Analyst- PINJ -Rating
Computer Science Corporation (Now DXC)
08.2010 - 02.2013
- Work with Special Interest Group in determining and prioritizing rating enhancements to be built on PINJ rating tool (ALR)
- Part of the working group including client representatives to implement ISO specific rating for property and casualty
- Documented Business Requirements and Functional Specification documents, business scenarios for the identified enhancements
- Coordinator between onshore and offshore teams
- Provide product and domain knowledge on key areas including Billing system which includes direct bill, customer bill and agency bill processing
- In-charge of Customer Support for issues resolution, analyzing reported issues comprehensively
- Conducted Product trainings for the clients
- Prepared Test Plans/Test Cases for testing of enhancements, issues reported by customer and integration testing of system.
- Involved in analysis of issues and defects reported by customer for finding out the cause and probable solution to fix the issue/defect. Also involved in the analysis and verification of enhancement which are good for base and need incorporated in PINJ.
- Involved in functional, regression and integrated testing of system as well as also involved in the Quality Assurance testing of enhancements, retrofits and other fixes for customers.
- Worked as a Subject Matter Advisor and provided product knowledge on Policy Administration.
- Knowledge transition from onsite team and established the process to facilitate working in onsite-offshore model.
- Involved in designing of new database files, batch jobs and processes for switching from AS- 400 technologies to Java technologies.
- Involved in mapping of different database fields with GUI screens.
Education
MBA - Finance
Birla Institute of Management And Technology
Noida 06.2008 - 02.2010
Bachelor of Engineering - Electronics And Telecommunications
Raipur Institute of Technology
Raipur 06.2002 - 11.2006
Skills
Collaborative leadership
Critical thinking
Business Process Modelling
Enterprise Architecture
Application Development
Budget Administration
Technical solution development
Technology Integration
Software
Java and Python basics
Cloud concepts- MS Azure
Certification
Certified Business analysis Professional
Accomplishments
- Supervised team of 10+ technical architects
- Achieved 40% reduction on cloud infra cost through effectively helping cloud architects
Timeline
Vice President- Technology Lead
Swiss Re
04.2019 - Current
Business System Analyst
Swiss Re
11.2017 - 03.2019
Certified Business analysis Professional
09-2017
Lead Business Analyst/Agile Product Owner
Accenture
09.2014 - 11.2017
AINS
07-2013
Consultant- Insurance Rating Engine
CGI
02.2013 - 09.2014
Business Analyst- PINJ -Rating
Computer Science Corporation (Now DXC)
08.2010 - 02.2013
MBA - Finance
Birla Institute of Management And Technology
06.2008 - 02.2010
Bachelor of Engineering - Electronics And Telecommunications
Raipur Institute of Technology
06.2002 - 11.2006