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Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-driven Collection and Credit management professional with over 14 plus years of experience in Collections Role, Credit Control, Corporate Collections,B2B & B2C and Billing. Proven expertise in minimizing DSOs, managing credit risk, and ensuring smooth payment inflow. Adept at liaising with corporate clients, and financial institutions to streamline collections and resolve disputes.(Exposure in Healthcare, Energy sector,Telecom)

Highly experienced Customer Support Associate with 5+ years of experience in providing exceptional customer service and resolving complex issues. Proven track record of effectively managing customer inquiries and delivering high levels of customer satisfaction. Skilled in communication, time management, and working collaboratively in a team environment. Proficient in Microsoft Excel and experienced in utilizing ticketing systems to track and resolve customer concerns.

With over six years of experience in the core banking domain, as a seasoned banker I bring a deep understanding of traditional financial systems, regulatory compliance, and customer-centric financial solutions. Having worked extensively with finance products, I possess a robust foundation in risk management, credit analysis, and operational efficiency within established banking frameworks. My expertise spans loan processing, account management, and stakeholder collaboration, honed through hands-on experience in delivering reliable and secure financial services.
Transitioning into the fintech domain, I am eager to leverage my comprehensive knowledge of banking operations to drive innovation in digital finance. Passionate about technology-driven solutions, I am adept at adapting to fast-paced environments and are keen to apply my analytical skills and industry insights to develop cutting-edge fintech products, enhance user experiences, and bridge the gap between traditional banking and modern financial technology. My proven track record in managing complex financial workflows and ensuring compliance makes me a valuable asset to any fintech venture aiming to disrupt or complement the financial ecosystem

Shantanu Biswas

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Customer Service Associate

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SSC - Schooling

HSC - Commerce

Diploma In Hospitality Management - Hotel Management

Bsc.HS - Hotel Management

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Customer Service Associate

Bsc.HS - Hotel Management

Diploma In Hospitality Management - Hotel Management

HSC - Commerce

SSC - Schooling

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