Summary
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Shantanu Biswas

Shantanu Biswas

MUMBAI SUBUEBAN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Reliance Jio. Excelled in roles requiring excellent communication and problem-solving abilities, leading to increased loyalty and repeat business. Skilled in POS system operation and adept at fostering team collaboration, consistently achieving and surpassing set goals. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Work History

F&B Associate

Reliance Jio
  • Collaborated with team members to ensure smooth operations during peak service hours.
  • Addressed customer concerns promptly, resulting in improved guest experiences and repeat business.
  • Contributed to successful events by setting up banquet spaces and executing proper service techniques.
  • Maintained professional appearance at all times according to company dress code requirements.

Banking Associate

Concentrix (JPMC)
  • Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
  • Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
  • Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
  • Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.

Customer Service Representative

Teleperformance
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Reservation Agent

Wipro BPO
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Sales Associate

Aditya Birla Capital
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Care Representative

Datamatics Global Services
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Bsc-HA - Hospitality Administration And Management

IHM,Chennai
Chennai, India
04.2021

Skills

  • Barista skills
  • Food safety knowledge
  • Flexible scheduling
  • Food preparation assistance
  • Guest Relations
  • POS System Operation
  • Guest Services
  • Order management proficiency
  • Kitchen Support
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Team Collaboration
  • Money Handling

Languages

Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)

Timeline

F&B Associate

Reliance Jio

Banking Associate

Concentrix (JPMC)

Customer Service Representative

Teleperformance

Reservation Agent

Wipro BPO

Sales Associate

Aditya Birla Capital

Customer Care Representative

Datamatics Global Services

Bsc-HA - Hospitality Administration And Management

IHM,Chennai

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Shantanu Biswas