SHANTANU CHATTERJEE
Senior Information Developer
Bangalore,
Summary
An experienced Senior Technical Writing expert with 15+ years of profound experience in writing and editing for a wide range of products and services, across diverse industries, and for global customers.
Created deliverables such as User Manuals, Administrator’s Guides, Troubleshooting Guides, Release Notes, Product Presentations, and Product Videos.
A result-driven professional who possesses the qualities to lead teams and while empowering every member in the team to grow to their full potential.
Possesses strong business analysis, project management, technical and analytical skills.
Certified in Technical Writing.
Overview
15
15
years of professional experience
28
28
years of post-secondary education
Work History
SENIOR INFORMATION DEVELOPER
BMC Software
06.2021 - Current
- Plan, develop, and maintain various end user documentation for BMC’s ITOM SaaS products, FAQs, and Release Notes etc., using Confluence Wiki
- Build and maintain video tutorials using Camtasia.
LEAD INFORMATION DEVELOPER - SPECIALIST
Micro Focus, Novell
12.2019 - 06.2021
- Plan, develop and maintain various end user documents for Security applications, Web Services (API) documentation, Product FAQs, Training decks and Release Notes etc using Adobe FrameMaker 15
- Build and maintain interactive In-Page help and video tutorials
- Mentor and monitor a small team of information developers
- Interact with the concerned stakeholders such as developers, QA and customers to understand and implement innovative ideas for enhancing the customer experience
- Bring in innovation in every aspect of the of product documentation
- Interview candidates to evaluate their expertise.
LEAD INFORMATION DEVELOPER
Micro Focus, Novell
12.2015 - 01.2019
- Plan, develop and maintain various end user documents for Identity Management and IGA services Web Services (API) documentation, Product FAQs, Training decks and Release Notes etc using Adobe FrameMaker 15
- Build and maintain interactive In-Page help and video tutorials using Camtasia.
PRODUCT SPECIALIST
Xora Software Systems
06.2011 - 11.2015
- Collaborate with senior management in the USA & India to plan GPS based LBS/MRM mobile product strategies
- Develop and maintain various end user documents (mobile and web), Web Services (API) documentation, Product FAQs, Training decks and Release Notes etc
- Release the newly launched smartphones/tablets along with installation and usage instruction for our mobile application
- Build and maintain interactive In-Page help
- Build and maintain various customer facing support portals using WebQA and WordPress.
KNOWLEDGE BASE SPECIALIST
Xora Software Systems
06.2009 - 06.2011
- Built and maintained web-based Knowledge Base portals and created more than 1,000 customer facing troubleshooting articles
TECHNICAL WRITER
Synergy Images Pvt. Ltd
12.2007 - 06.2009
- Conceptualized and built end user documents for various clients located in US, UK and India
- Implemented the Capability Maturity Model into the day to day work process and built Templates for Software Project Requirements, Project Planning and Test Planning
- Built and maintained Project Charter, SRS, Project Plan templates for the Project Management team
- Conceptualized and built the story board along with the Subject Matter Experts for E-Learning projects and also did the quality analysis of the final deliverables
TECHNICAL EDITOR
Macmillan Publishing Solutions
08.2006 - 12.2007
- The main objective was to edit various chemistry-based journals based on the pre-defined style points
- Check and ensure the graphical representations are appropriately placed in the articles
- Ensure the final deliverables before the deadline
Education
Master of Science (M.SC -
Bangalore University
08.2004 - 06.2022
Bachelor of Science (B.SC -
University of Calcutta
08.2001 - 06.2004
12th Std -
WBCHSE
06.1999 - 06.2001
10th Std -
WBSSE
05.1994 - 06.1999
Diploma in Technical Writing -
Systems Domain
Bangalore 06.2007 - 12.2007
Skills
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Timeline
SENIOR INFORMATION DEVELOPER
BMC Software
06.2021 - Current
LEAD INFORMATION DEVELOPER - SPECIALIST
Micro Focus, Novell
12.2019 - 06.2021
LEAD INFORMATION DEVELOPER
Micro Focus, Novell
12.2015 - 01.2019
PRODUCT SPECIALIST
Xora Software Systems
06.2011 - 11.2015
KNOWLEDGE BASE SPECIALIST
Xora Software Systems
06.2009 - 06.2011
TECHNICAL WRITER
Synergy Images Pvt. Ltd
12.2007 - 06.2009
Diploma in Technical Writing -
Systems Domain
06.2007 - 12.2007
TECHNICAL EDITOR
Macmillan Publishing Solutions
08.2006 - 12.2007
Master of Science (M.SC -
Bangalore University
08.2004 - 06.2022
Bachelor of Science (B.SC -
University of Calcutta
08.2001 - 06.2004
12th Std -
WBCHSE
06.1999 - 06.2001
10th Std -
WBSSE
05.1994 - 06.1999
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