SHANTANU CHAUHAN

• Part of Small Medium Business Accounts (SMB) team for India market, my role entails nurturing and expanding premium Retention & Development (R&D) Accounts across the PAN INDIA region.
• Drive inside sales initiatives with a strategic approach, leveraging in-depth market analysis to identify growth opportunities and maximize revenue.
• Cultivate and nurture long-term client relationships through personalized engagement strategies, ensuring high levels of customer satisfaction and retention.
• Lead negotiation processes to secure lucrative contracts and strategic partnerships, resulting in notable increases in market share and profitability.
• Collaborate closely with cross-functional teams including marketing and product development to tailor solutions to meet client needs and enhance product offerings.
• Provide effective leadership and mentorship to team members, fostering a culture of excellence and continuous improvement.
• Exceeded quarterly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
• Managed complex accounts with multiple stakeholders effectively, navigating challenging situations diplomatically to maintain positive customer relations.

• Accepts inbound and performs outbound telephone calls from/to end users and reseller partners to secure annual renewals and cross sell new products
• Sales experience in software sales and other high tech products. Provides timely follow‐up, closure and tracking of all sales in ZOHO CRM Secure renewals for existing customer and up‐sell new products
• Meet and exceed quota expectations on new business targets
  Work with Channel Partners and Distribution to build our business.
• Organized, strong time management, reliable, willingness to work hard Close business while achieving a high level of customer satisfaction.
• Knowledge of sales of software or computer related products Knowledge of ZOHO CRM, Outlook, Excel, Slack
• Cold calling/prospecting experience required, preferably in the trucking industry
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Responsible for the delivery of personal sales targets through profitable, right client, right terms business
• Fostering long term relationships, negotiating client contracts and increasing new business pipeline
• Participate in the promotion of the image and brand of CSS in all agreed markets in a professional and ethical manner at all times
• Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth
• Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth
• Worked closely with SVP and GM to develop customer acquisition strategies to obtain maximum sales volume and profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.

Key Achievement:

Researched and built relationships with 20+ new clients by planning approaches and pitches.
Helped sales representative grow their territory sales by 15% in the financial year 2020‐21.

Got the contract of IDBI Bank for Facility Management for 2 years of Rs 3.5Cr.

• Key account manager for 100+ clients across PAN India.
• Ensuring healthy client retention and engagements as well as product training.
• Prepare daily reports (MIS).
• Maintaining and built the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Point of contact between the key customers and the internal team to resolve the queries.
• Resolve all the queries of the key Client with the given TAT and SOP, in order to get more business from the existing customer.
• Handle client escalation and coordination point to resolve high profile and/or critical issues occurring between the
  client and stakeholders.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Provide post‐sales client service support / troubleshooting support through email/phone/chat to the client's B2C customers.
• To support stakeholders and deliver consultative support.
• Perform data analysis to improve advertising customer experience.
• Ensure accurate and timely communication of support issues to relevant departments within the support cycle within said TAT.
• Build effective business relationships with clients and developed an understanding of client potential business needs.
• Handle client escalation and coordination point to resolve high profile and/or critical issues occurring between the client and stakeholders. Ensuring products reaches to the end customer on time (Pickup*In‐ transit*Hold/Reverse*Re‐ connect*Client end revert).
• Fulfilment center / Last mile / Middle / First mile supply chain / logistics, operations and support.
  LTL / B2C Services.

• I have managed full service, sample only, ad‑hoc, tracking, national and international projects of easy to medium complexity
• I have set the client expectations, to understand the client objectives and proactively provide solutions within the scope of the process and technology.
• Handled day-to-day customer or client questions via telephone or email.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Gained knowledge of company policies, protocols and processes.