Shantanu Chitranshi
Lucknow
Summary
To associate with a progressive organization which provides me a chance to apply my knowledge, enhance my skills and consistently update my performance and capability to assist me in find a growing career path
Overview
7
7
years of professional experience
Work History
Technical Support Consultant
Adobe
Noida
01.2023 - Current
- Provided technical support to customers by troubleshooting and resolving software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
- Assisted users with password resets and account lockout resolutions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
Technical Support Consultant
Teleperformance
Jaipur
01.2022 - 12.2022
- Provided technical support for software issues
- Diagnosed and resolved customer inquiries via phone only
- Managed escalations by coordinating with senior engineers for complex problems.
- Collaborated with development teams to identify recurring technical problems.
- Monitored system performance and identified potential problems before they occurred.
Customer Service Representative
HCL Technologies
Lucknow
05.2019 - 12.2021
- I have been working as a customer service representative in HCL Technologies for past 29 months in an International utility based process.
- I have experience in working on SAP and CRM and handling invoices and bills.
- I am also responsible for making calls to the clients and distributors of electricity and gas to know a vivid information about the clients account.
- Maintain daily reports of production and sharing to the supervisor EOD
IT Spoc
HCL Technologies
Lucknow
01.2020 - 08.2020
- Was made IT Spoc to help my team members in case of small troubleshooting and raising the concern in form of SSD
Assistant Agency Manager
Apollo Munich Health Insurance Company
Lucknow
08.2018 - 02.2019
- I was responsible for making cold calls to the agents to form a team of members to gain business.
- I was responsible to train my agents and maintain their portfolio
Education
MBA -
Shri Ram Swaroop College of Engineering and Management
Lucknow11.2018
B.Com -
Lucknow University
Lucknow08.2016
Senior secondary -
Delhi public school
Lucknow08.2013
High school -
Delhi public school
Lucknow08.2011
Skills
- Presentation Skills
- Time Management And Planning
- IT Skills
- Decision Making
- Ms Excel
- Technical troubleshooting
- Introspection
- Remote desktop support
- Ticketing system management
- Customer communication
- Software support
- Problem solving
- Remote support
- Problem-solving
- Email communication
- Collaborating with teams
- Communicating technical concepts
- Time management
- Real-time assistance
- Critical thinking
- Remote assistance
- Operating systems
Languages
- Hindi
- English
Hobbies and Interests
- Sports like basketball, playing Table tennis, and swimming.
- Reading novels in leisure time to enhance vocabulary.
Extracurricular Activities
Highest production in the month, HCL Technologies, Lucknow, 01/01/20, 03/31/20, Did the highest amount of cases and was the employee of the month. Won Table tennis, HCL Technologies, Lucknow, 01/01/21, 03/31/21, Was a runner up in table tennis. IT Spoc, HCL Technologies, Lucknow, 01/01/20, 08/31/20, Was made IT Spoc to help my team members in case of small troubleshooting and raising the concern in form of SSD.
<Enter your own>
- Date of Birth: 07/16/95
- Nationality: Indian
- Driving License: Yes
Timeline
Technical Support Consultant
Adobe
01.2023 - Current
Technical Support Consultant
Teleperformance
01.2022 - 12.2022
IT Spoc
HCL Technologies
01.2020 - 08.2020
Customer Service Representative
HCL Technologies
05.2019 - 12.2021
Assistant Agency Manager
Apollo Munich Health Insurance Company
08.2018 - 02.2019
MBA -
Shri Ram Swaroop College of Engineering and Management
B.Com -
Lucknow University
Senior secondary -
Delhi public school
High school -
Delhi public school
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