SHANTANU DAHIYA
Manager Key Accounts
NAJAFGARH
Summary
Experienced customer service professional with over 8 years in retail, hotel, and FMCG (QSRs) sectors. Skilled in effective communication to ensure customer satisfaction and loyalty. Recognized for providing exceptional service, leading to high levels of customer retention and positive feedback.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
MANAGER - NATIONAL KEY ACCOUNTS
CREMICA FOODS
06.2022 - Current
- MANAGINGING ALL NATIONAL ACCOUNTS, COSUTOMER COMPLAINTS AND FEEDBACK, PRODUCT TRAININGS, NPD AND R&D AS PER CUSTOMER REQUIREMNTS.
OUTLET MANAGER
ITC HOTELS
11.2020 - 06.2022
- OVERSEE DAILY OPERATION, ATTEND GUEST COMPLAIN, ENSURE ALL STAFF MEETING SERVICE STANDARDS, TEST SKILLS OF STAFF, ENSURE ALL SOP'S.
ASST STORE MANAGER
ITC [WILLS LIFESTYLE]
11.2016 - 11.2020
- I WORK WITH DIFFERENT RESPONSIBILITIES LIKE SALES, MERCHANDISE PLANNING, BRAND MANAGEMENT, RESPONSIBLE FOR INVENTORY, BUSINESS REVIEW, DIFFERENT REPORTS.
MANAGEMENT TRAINEE
ADITYA BIRLA FASHION AND RETAIL LIMITED [LOUIS PHILIPPE]
06.2016 - 11.2016
- BEING A MT I WORK WITH LIMITED RESPONSIBILITIES BUT LEARNED BASICS OF CUSTOMER SERVICE LIKE HOW TO DEAL WITH CUSTOMES, HOW TO UNDERSTAND CUSTOMERS NEEDS IN LESS TIME, HOW TO DO UPSSELLING, AND RESPONSIBLE FOR MISSION HAPPINESS PROGRAM.
Education
Master of Science - MANAGEMNT PLANNING
IGNOU
04.2020 - 03.2022
BSC - HOSPITALITY & HOTEL ADMINISTRATION
IHM SHIMLA
07.2013 - 06.2016
SECONDARY & SENIOR SECONDARY - undefined
MNSS RAI
04.2005 - 03.2012
Skills
LEADERSHIP AND ABILITY TO MOTIVATE STAFF
Timeline
MANAGER - NATIONAL KEY ACCOUNTS
CREMICA FOODS
06.2022 - Current
OUTLET MANAGER
ITC HOTELS
11.2020 - 06.2022
Master of Science - MANAGEMNT PLANNING
IGNOU
04.2020 - 03.2022
ASST STORE MANAGER
ITC [WILLS LIFESTYLE]
11.2016 - 11.2020
MANAGEMENT TRAINEE
ADITYA BIRLA FASHION AND RETAIL LIMITED [LOUIS PHILIPPE]
06.2016 - 11.2016
BSC - HOSPITALITY & HOTEL ADMINISTRATION
IHM SHIMLA
07.2013 - 06.2016
SECONDARY & SENIOR SECONDARY - undefined
MNSS RAI
04.2005 - 03.2012
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