Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Awards
Geographical Mobility
Generic
SHANTANU DEY

SHANTANU DEY

Kolkata

Summary

Dynamic Solution Architect with over 15 years of expertise in the Telecom BSS domain, specializing in project delivery, system integration, and end-to-end design. Proficient in developing high-level solution documents and low-level design specifications, with hands-on experience in creating comprehensive end-to-end solution architecture diagrams. Extensive background in mobile and fixed-line prepaid and postpaid services for B2B and B2C customers across 2G, 3G, 4G, and 5G networks. Certified in TM Forum's eTOM model and well-versed in Agile and Waterfall methodologies, with practical knowledge of leading Telco COTS products such as Ericsson Order Care and Oracle Order and Service Management.

Knowledgeable Solution Architect with strong foundation in designing and implementing robust solutions across diverse industries. Proven ability to develop scalable architectures while ensuring seamless integration with existing systems. Demonstrated expertise in leveraging cloud technologies and fostering collaborative environments to drive project success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Solution Architect

Tech Mahindra Limited
10.2022 - 11.2025

Project Description:

Worked for Various Customers like Telefonica Germany, Starhub Singapore and Indosat as solution owner of E2E components.

Roles and Responsibilities:

  • Worked as a Solution Architect for E2E components.
  • Technical Solution Design, Requirement Analysis with BA and Customer.
  • High level HLD/SAD preparation for sprint wise features/use cases.
  • Low level design document creation and discussion and review with Component teams.
  • Worked for Various Customers like Telefonica Germany, Starhub Singapore and Indosat as solution owner of E2E components.
  • Worked on different service lines for B2C prepaid products like DVH, OTT, Mobile, Broadband etc.
  • Collaborated with cross-functional teams to define technical requirements and align project objectives.

Solution Architect

Ericsson Nikola Tesla Group
07.2022 - 09.2022

Project Description: Worked for Customers like Telia LT and Telia FI. As a part of the SOM-EDA team I was working as a Technical Delivery Lead for EOC and ECM module and Integration Lead for SOM and EDA.

Roles and Responsibilities:

  • Requirements Clarifications, working with SA Team and Customer as a Technical Lead.
  • Technical Solution Designing For both EOC and ECM Module.
  • Managing Teams, Effort Estimations, Task Distribution Among team members.
  • Reviewing codes and providing comments.
  • Fixing bugs and providing Acceptance Test Support.
  • Supporting CI-CD Deployment and Sanity Testing.
  • Designed scalable architecture solutions to improve system performance and reliability.
  • Collaborated with cross-functional teams to define technical requirements and align project objectives.

Technical Lead

Ericsson India Global Services Private Limited
05.2015 - 06.2022

Project Description: Worked for Various Customers like Telia, STC, VEON Ukraine, ORANGE, Indosat, RJIL, Telefonica. As a part of the OM EOC/ECM team I was working initially as a Concept-wave developer for Catalog Manager and then learned Order Care and moved to a Technical Development Lead role for EOC and ECM module and Integration Lead for SOM and EDA.

Roles and Responsibilities:

  • Requirements Clarifications, working with SA Team and Customer as a Technical Lead.
  • Technical Solution Designing For both EOC and ECM Module.
  • Developing the components following both waterfall and Agile.
  • Managing Teams, Effort Estimations, Task Distribution Among team members.
  • Reviewing codes and providing comments.
  • Fixing bugs and providing Acceptance Test Support.
  • Participating in the recruitment process within and across teams.
  • Mentoring new joiners to the team.
  • Supporting CI-CD Deployment and Sanity Testing.
  • Led cross-functional teams to deliver complex telecom solutions, ensuring alignment with project goals and timelines.
  • Developed and implemented technical strategies that enhanced system performance and reliability for client projects.

Associate-Projects

Cognizant Technology Solutions
08.2013 - 04.2015

Project Description: Worked for Customer like COLT. Implementation of Oracle Order Management stack that includes Siebel, AIA, OSM and UIM. I have been primarily involved in design and development of OSM modules.

Roles and Responsibilities:

  • Working with the business teams to understand the issues.
  • Responsible for E2E cycle of any Production Issue starting from Defect Analysis, Root Cause Analysis, Identifying Fix, Change Implementation etc.
  • Preparing low-level reusable design as per the requirements.
  • Coding according to the requirements.
  • Preparing and executing unit test of the developed components.
  • Functional and technical mentoring for the new joiners.
  • Providing support to UAT testing team.
  • Analyzing and enhancement of existing system and Change Request (CR) Developments.
  • Led cross-functional project teams to deliver technology solutions on time and within scope.

Project Engineer

Wipro Technologies Limited
02.2010 - 08.2013

Project Description: Worked for various customers like Korea Telecom, NXP etc. I have been primarily involved in design and development of OSM modules.

Roles and Responsibilities:

  • Analyzing requirements from high level design document.
  • Preparing low-level reusable design as per the requirements.
  • Coding according to the requirements.
  • Preparing and executing unit test of the developed components.
  • Providing support to E2E testing team.
  • Preparing installation instructions for the components developed.
  • Worked for various customers like Korea Telecom, NXP etc. I have been primarily involved in design and development of OSM modules.
  • Developed and implemented project plans, ensuring alignment with client requirements and specifications.

Education

B. TECH - Electronics & Communication Engineering

West Bengal University Of Technology
Kolkata
05-2009

Skills

  • Proficient in JavaScript, SQL, XML, WSDL, and Unix
  • Project management using JIRA
  • Database systems: Oracle 12c and Postgres EDB 11
  • E2E Architecture design

Certification

TM Forum Certification Done on ETOM Model.

Agile Project Management with Jira Certification Done on LinkedIn.

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)

Timeline

Solution Architect

Tech Mahindra Limited
10.2022 - 11.2025

Solution Architect

Ericsson Nikola Tesla Group
07.2022 - 09.2022

Technical Lead

Ericsson India Global Services Private Limited
05.2015 - 06.2022

Associate-Projects

Cognizant Technology Solutions
08.2013 - 04.2015

Project Engineer

Wipro Technologies Limited
02.2010 - 08.2013

B. TECH - Electronics & Communication Engineering

West Bengal University Of Technology

Awards

Received Bravo Award in Tech Mahindra for my contribution to TEFG Project.

Received LTV Award in Ericsson for my contribution to Telia Account.

Received Rockstar Awards in Ericsson for my contribution to STC and Indosat Project.

Geographical Mobility

  • I worked as a permanent employee in Ericsson Tesla Group in Croatia for 3 months and I was in Croatia with an international mobility transfer from Ericsson Global India to Ericsson Croatia.
  • I have been to multiple client locations for previous assignments e.g. – Rome (Veon Project), Jakarta (Indosat), Seoul (Korea Telecom), Madrid (NGAA)
SHANTANU DEY