Cooking
SHANTANU GHOSH
Administrative & Accounts executive
KOLKATA
Summary
Proven track record in enhancing commercial operations and client satisfaction at SHREYANSH TRADING AND CONSTRUCTION PVT.LTD, leveraging strong negotiation skills and interpersonal communication. Achieved significant cost savings and improved client retention by fostering teamwork and collaboration. Excelled in upselling strategies, contributing to a consistent increase in sales revenue.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administrative & Accounts Head
SHREYANSH TRADING AND CONSTRUCTION PVT.LTD
10.2023 - Current
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Optimized supply chain management by establishing strong relationships with vendors, reducing lead times and inventory costs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Administrative Assistant & Accounts
ISGEC HEAVY ENGINEERING
02.2022 - 09.2023
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Modified comprehensive reporting to reflect changing financial structure.
Site HR & Administration
SIMPLEX INFRASTRUCTURE LTD
12.2015 - 01.2022
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Improved employee retention by implementing effective onboarding and training programs.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
Accounting Assistant & Billing
VINOD SHARMA & ASSOCIATES
08.2011 - 12.2015
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Junior Sales Manager
METLIFE INDIA INSURANCE CO.LTD
11.2006 - 12.2010
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
- Conducted regular market research to stay informed on industry trends, competitor activities, and emerging opportunities.
- Collaborated with marketing teams to develop promotional materials that effectively communicated product benefits and features to potential customers.
- Exceeded quarterly quotas consistently through strategic planning efforts focused on targeting high-potential accounts within untapped markets.
- Conducted regular sales training sessions for team members, covering topics such as cold calling techniques, overcoming objections, and effective closing tactics.
- Delivered engaging product presentations to prospective clients, highlighting key selling points while addressing any objections or concerns.
- Boosted overall departmental efficiency by regularly reviewing individual performance metrics against established goals and adjusting as necessary for optimal results.
- Developed comprehensive sales reports to analyze performance trends and identify areas for improvement.
- Improved customer satisfaction ratings by addressing concerns promptly, maintaining open communication channels, and providing personalized solutions.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sr. Relationship Officer
TATA AIG LIFE INSURANCE CO.LTD
07.2002 - 11.2006
- Increased client satisfaction with timely and accurate responses to inquiries and concerns.
- .Maintained up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
- Strengthened client relationships by providing personalized financial advice and addressing individual needs.
- Managed a diverse portfolio of high-net-worth clients, ensuring their financial goals were met.
- Presented informative seminars on various financial topics to educate clients and strengthen relationships.
- Analyzed complex financial situations to recommend tailored solutions for clients'' unique circumstances.
- Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
- Developed loyalty programs to reward and maintain customer retention.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Education
Bachelor of Commerce - Accounting And Business Management
Annamalai University
06.2003 - 07.2005
High School Diploma -
K.K. Das College of Commerce
06.1999 - 07.2001
Skills
- Strong negotiation skills
- Upselling strategies
- Objection handling
- Teamwork and Collaboration
ERP system expertise
Multitasking
Rapport and relationship building
Interests
Playing Cricket
Languages
5,2,5
Personal Information
Timeline
Administrative & Accounts Head
SHREYANSH TRADING AND CONSTRUCTION PVT.LTD
10.2023 - Current
Administrative Assistant & Accounts
ISGEC HEAVY ENGINEERING
02.2022 - 09.2023
Site HR & Administration
SIMPLEX INFRASTRUCTURE LTD
12.2015 - 01.2022
Accounting Assistant & Billing
VINOD SHARMA & ASSOCIATES
08.2011 - 12.2015
Junior Sales Manager
METLIFE INDIA INSURANCE CO.LTD
11.2006 - 12.2010
Bachelor of Commerce - Accounting And Business Management
Annamalai University
06.2003 - 07.2005
Sr. Relationship Officer
TATA AIG LIFE INSURANCE CO.LTD
07.2002 - 11.2006
High School Diploma -
K.K. Das College of Commerce
06.1999 - 07.2001
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