Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Shantanu D. Jahagirdar

Pune

Summary

To solve problems in an effective/creative manner in a challenging position. Seeking a responsible job with an opportunity for professional challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

System Engineer

TechMahindra LTD.
07.2021 - Current
  • Production support and Deployment
  • Co-ordinate with offshore development team and manage day to day activities
  • Properties configuration on production and test servers like – e2e1, e2e2 etc
  • As and when requested by developers
  • Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes
  • Work on ITIL concepts like (Incident management, Change management and Problem management)
  • Incident management and problem management join Bridge lines; provide timely updates, troubleshooting production issues and vendor engagement
  • Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
  • Work with our sustainment team to organize, plan, manage and execute new releases
  • Document and create new knowledge base to provide the most effective solutions to application issues
  • Solutions can be new code development, defect fixes

System Engineer

TechMahindra LTD.
02.2016 - 07.2021
  • Systems Verification
  • Worked on VMware to build server and also bare metal using Management console
  • Performing Post-Validation checks if reboot is successful
  • Resolving all the issues
  • Documenting all the notes in the database
  • Notifying maintenance teams for monitoring after server are in production or real time environment
  • Develop an effective change strategy and training needs analysis
  • Provide reports to clients and team on daily changes
  • Participate in Client meetings from TechM side
  • Conduct weekly internal change meetings for smooth deployment process
  • Participate in daily service management meetings
  • Training to staff and fresher’s through change processes
  • Established changes to improve efficiency and minimize data input time

Incident Coordinator

01.2014 - 05.2015
  • Company Overview: Telecom domain (worldwide leader in Telecommunication world)
  • Actively handling of P1 and P2 Incidents caused due to unplanned service interruptions
  • Documenting categorizes and prioritizes incidents based on Client and Business Impact
  • Drive Technical Bridge and engage Client, Onsite Portfolio Manager / Domain Lead, Vodafone Internal Support Teams and or Third party vendors
  • Assess the impact with support teams against the reported issue and send the Notify pages
  • Send the executive comms, based on the impact assessment done by portfolio manager, to impacted VHA Business stakeholders & VHA Service management team
  • Arrange PIR (Post Incident review) calls after the major incident to conclude the root cause
  • Provide detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with the customer to determine the root cause of incidents, SLA infractions and primary ownership of any resulting action
  • Produce Service Incident Reports off the back of high profile incidents noting timeline of events and future corrective service improvement actions
  • Coordinating with Change Management team regarding Change Request’s (CR) related activities
  • Taking care of login and log off each and every Change request and updating the outage details as per its specified window
  • Use to take follow-up for delayed login and log Off CR’s and coordinate with specific team and Change management team to avoid SLA breach
  • Telecom domain (worldwide leader in Telecommunication world)

Education

Azure Administrator 104 - External

Microsoft Certified
01.2023

ITIL Intermediate SO - Internal

Tech Mahindra Ltd. Pune
01.2016

ITILV3 Foundation - Distinction

Novel Infovista Pvt.Ltd. Pune
01.2015

B.A - Second Class

Pune University
01.2010

Diploma in Web Designing - B

Edit Institute Pvt.Ltd. Pune
01.2010

Diploma in Computer Science (D.C.S) - AB

ISCT
01.1998

HSC - Second Class

Karnataka Board
01.1997

SSC - Second Class

Karnataka Board
01.1995

Skills

  • MS-DOS
  • Windows98
  • Windows2000
  • Unix
  • Linux
  • GitHub
  • JIRA
  • BMC Remedy
  • MS-Office
  • Net cool
  • Splunk Dash Board
  • Nagios
  • PCMON
  • DHTML
  • CSS
  • Adobe Dreamweaver
  • Adobe Illustrator CS4
  • Adobe Photoshop CS4

Certification

  • Azure Administrator 104
  • ITIL V3 Foundation Certified
  • Intermediate SO (Service Operations)
  • Prompt engineering for beginners (Udemy)

Hobbies and Interests

  • Reading
  • Listening Music
  • Playing Cricket
  • Playing Badminton
  • Watching sports channels
  • Watching entertainment channels
  • Traveling
  • Learning new things

Languages

  • English
  • Hindi
  • Kannada
  • Marathi

Personal Information

  • Passport Number: W9315035
  • Date of Birth: 12/01/78
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

System Engineer

TechMahindra LTD.
07.2021 - Current

System Engineer

TechMahindra LTD.
02.2016 - 07.2021

Incident Coordinator

01.2014 - 05.2015

Azure Administrator 104 - External

Microsoft Certified

ITIL Intermediate SO - Internal

Tech Mahindra Ltd. Pune

ITILV3 Foundation - Distinction

Novel Infovista Pvt.Ltd. Pune

B.A - Second Class

Pune University

Diploma in Web Designing - B

Edit Institute Pvt.Ltd. Pune

Diploma in Computer Science (D.C.S) - AB

ISCT

HSC - Second Class

Karnataka Board

SSC - Second Class

Karnataka Board

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Shantanu D. Jahagirdar