Shantanu D. Jahagirdar
Pune
Summary
To solve problems in an effective/creative manner in a challenging position. Seeking a responsible job with an opportunity for professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Engineer
TechMahindra LTD.
07.2021 - Current
- Production support and Deployment
- Co-ordinate with offshore development team and manage day to day activities
- Properties configuration on production and test servers like – e2e1, e2e2 etc
- As and when requested by developers
- Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes
- Work on ITIL concepts like (Incident management, Change management and Problem management)
- Incident management and problem management join Bridge lines; provide timely updates, troubleshooting production issues and vendor engagement
- Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
- Work with our sustainment team to organize, plan, manage and execute new releases
- Document and create new knowledge base to provide the most effective solutions to application issues
- Solutions can be new code development, defect fixes
System Engineer
TechMahindra LTD.
02.2016 - 07.2021
- Systems Verification
- Worked on VMware to build server and also bare metal using Management console
- Performing Post-Validation checks if reboot is successful
- Resolving all the issues
- Documenting all the notes in the database
- Notifying maintenance teams for monitoring after server are in production or real time environment
- Develop an effective change strategy and training needs analysis
- Provide reports to clients and team on daily changes
- Participate in Client meetings from TechM side
- Conduct weekly internal change meetings for smooth deployment process
- Participate in daily service management meetings
- Training to staff and fresher’s through change processes
- Established changes to improve efficiency and minimize data input time
Incident Coordinator
01.2014 - 05.2015
- Company Overview: Telecom domain (worldwide leader in Telecommunication world)
- Actively handling of P1 and P2 Incidents caused due to unplanned service interruptions
- Documenting categorizes and prioritizes incidents based on Client and Business Impact
- Drive Technical Bridge and engage Client, Onsite Portfolio Manager / Domain Lead, Vodafone Internal Support Teams and or Third party vendors
- Assess the impact with support teams against the reported issue and send the Notify pages
- Send the executive comms, based on the impact assessment done by portfolio manager, to impacted VHA Business stakeholders & VHA Service management team
- Arrange PIR (Post Incident review) calls after the major incident to conclude the root cause
- Provide detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with the customer to determine the root cause of incidents, SLA infractions and primary ownership of any resulting action
- Produce Service Incident Reports off the back of high profile incidents noting timeline of events and future corrective service improvement actions
- Coordinating with Change Management team regarding Change Request’s (CR) related activities
- Taking care of login and log off each and every Change request and updating the outage details as per its specified window
- Use to take follow-up for delayed login and log Off CR’s and coordinate with specific team and Change management team to avoid SLA breach
- Telecom domain (worldwide leader in Telecommunication world)
Education
Azure Administrator 104 - External
Microsoft Certified
01.2023
ITIL Intermediate SO - Internal
Tech Mahindra Ltd. Pune
01.2016
ITILV3 Foundation - Distinction
Novel Infovista Pvt.Ltd. Pune
01.2015
B.A - Second Class
Pune University
01.2010
Diploma in Web Designing - B
Edit Institute Pvt.Ltd. Pune
01.2010
Diploma in Computer Science (D.C.S) - AB
ISCT
01.1998
HSC - Second Class
Karnataka Board
01.1997
SSC - Second Class
Karnataka Board
01.1995
Skills
- MS-DOS
- Windows98
- Windows2000
- Unix
- Linux
- GitHub
- JIRA
- BMC Remedy
- MS-Office
- Net cool
- Splunk Dash Board
- Nagios
- PCMON
- DHTML
- CSS
- Adobe Dreamweaver
- Adobe Illustrator CS4
- Adobe Photoshop CS4
Certification
- Azure Administrator 104
- ITIL V3 Foundation Certified
- Intermediate SO (Service Operations)
- Prompt engineering for beginners (Udemy)
Hobbies and Interests
- Reading
- Listening Music
- Playing Cricket
- Playing Badminton
- Watching sports channels
- Watching entertainment channels
- Traveling
- Learning new things
Languages
- English
- Hindi
- Kannada
- Marathi
Personal Information
- Passport Number: W9315035
- Date of Birth: 12/01/78
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
System Engineer
TechMahindra LTD.
07.2021 - Current
System Engineer
TechMahindra LTD.
02.2016 - 07.2021
Incident Coordinator
01.2014 - 05.2015
- Azure Administrator 104
- ITIL V3 Foundation Certified
- Intermediate SO (Service Operations)
- Prompt engineering for beginners (Udemy)
Azure Administrator 104 - External
Microsoft Certified
ITIL Intermediate SO - Internal
Tech Mahindra Ltd. Pune
ITILV3 Foundation - Distinction
Novel Infovista Pvt.Ltd. Pune
B.A - Second Class
Pune University
Diploma in Web Designing - B
Edit Institute Pvt.Ltd. Pune
Diploma in Computer Science (D.C.S) - AB
ISCT
HSC - Second Class
Karnataka Board
SSC - Second Class
Karnataka Board
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