Shantanu Kanaskar

Responsible for monitoring and troubleshooting issues on UCS and VMWare servers.

Experience on tools like service now and cyberark

Plan, create and review change and execute them as per the requirement

Engage vendor to discuss on upcoming server upgrade and to troubleshoot issue.

Manage incident and take action on them according to there priority and get them resolve.

• Provided assistance to customer on issue related to CIsco UCS server being Cisco representative.
• Analyse logs to find out the issue and provide solution on basis of the findings
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Maintained response times to support business continuity.
• Documented faults and bugs for referral to development staff for use in updates.
• Performed root cause analysis of reported issues to enact corrections.
• Provided assistance to customer on issue related to CIsco UCS server.
• Assist customer with firmware upgrade , software bug and technical documents for better understanding of the product.
• Provided training to new joinee and been a dedicated mentor for a group of members.
• Manage and distribute daily tickets to teams on rotational basis as per there keyskills
• Jump in on escalation calls with customer to educate the customer with the next plan of action towards resolution and take necessary steps/

Started working with international customers and provided network support to customer.

Monitoring the network alerts and taking actions on them.

Engaging the telco providers for the respective location to rectify the issue.

Follow-up with telco providers and escalate if required.

Maintaining a communication between end customer to telco providers and providing update on the on-going issue.

Responsible to perform first level troubleshooting for received incidents.

Check on Cisco Routers and switch for the relevant issue and take action to rectify the same.

Engage field engineer to resolve the issue if required and co-ordinate with get the same resolved.

Assist customer with VPN related issue and ensure customer's VPN connectivity.

Create rules and policy on firewall as per customer requirement and apply the same.

Monitor customer's branches PAN India location and take necessary action to resolve the same.

Responsible to provision circuit on transport network using SDH technology.

Provision E1, 1G links as per customer's requirement.

Follow dedicated path and create both main and standby link and close the circuit to avoid service interruption during failure.

Responsible for alarm monitoring and take necessary action on the alarm to rectify the issue.

Engage field engineer co-ordinate with them to get the issue resolved and escalate the issue if required.

Worked on trouble tickets and provided L1/L2 support to Railway and Private customer of Railtel Corporation on India.