SHANTANU PANT

Key Result Areas:

• Meeting the IHG Matrix goal for 2024 for Gurgoan Hotel, scoring a perfect 9 on 9. Exceeding GOP, MPI and RGI targets
• Expertise in new hotel opening. Managing the pre-opening life cycle - Planning, Staffing and operations, along with making the hotel's net income profitable from the first full month of operations, along with exceeding the budgeted revenue numbers by 50 Lakhs.
• Led task force assignments to enhance operations across Chennai, Hyderabad and Bangalore hotels
• Revenue Growth & Profitability

Driving top-line revenue, optimising costs, and achieving targeted GOP. Improved GOP from 46% to 57%

• Guest Satisfaction & Experience

Ensuring high guest satisfaction scores through service excellence and brand standard adherence. Area Champion for all HIEX SWA region for F&B and Guest Love/ GSI Champion for HIEX SWA

• Administering long-term planning, F&B Matrix

Monitoring entire F&B operations for HIEX SAMHI portfolio, monitoring all employees and their finances and ensuring smooth running of business operations.

• Operational Efficiency
  Streamlining processes to enhance productivity, reduce waste, and ensure smooth day-to-day operations.
• Team Leadership & Development

Building high-performing teams through training, motivation, and succession planning.

• Sales & Marketing Strategy

Implementing local and brand-level marketing campaigns to boost occupancy and brand visibility.

• Quality & Brand Compliance

Ensuring all operations align with IHG brand standards and quality audits.

• F&B Management

Overseeing F&B operations, driving innovation, profitability, and guest appeal.

• Customer Relationship Management

Managing key accounts, loyalty members, and guest engagement programs.

• Cost Control & Budgeting

Preparing and managing budgets, controlling operational expenses, and maximising ROI.

• Health, Safety & Compliance

Ensuring adherence to legal, hygiene, and safety regulations across departments.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Key Result Areas:

• Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
• Led end-to-end operations for Rollmaal and Speedy Chow, including kitchen layout planning, vendor management, and financial oversight.
• Collaborated with Swiggy to launch co-owned dark kitchen operations, driving innovation in delivery-focused F&B models.
• Spearheaded menu engineering, quarterly rollouts, and recipe development aligned with customer preferences and business goals.
• Developed SOPs, operational policies, and cross-functional efficiencies across HR, IT, Admin, and Finance functions.
• Conducted leadership training, junior management development, and strategic planning for long-term brand growth and profitability.
• Driving initiatives in management team and organizationally that contribute to long-term ops excellence
• Developed and executed branding campaigns to educate target audiences on product features, benefits and values.

Highlights:

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for restaurants.
• Oversaw menu management, developed CRM systems, and managed call centre operations to enhance customer experience and drive revenue.
• Created SOPs and pricing strategies based on product performance and market dynamics.
• Planned and executed McDelivery marketing promotions and led new store openings, including site selection and launch activities.
• Prepared budgets, P&L statements, and ROI assessments for outlets and NBC platform operations.
• Trained teams across operations and customer service to ensure alignment with business goals and service standards.
• Augmented business on an average of 40% YOY for the NBC platform.