Summary
Overview
Work History
Education
Skills
Certification
LEADERSHIP TRAITS
EXTRAMURAL ENGAGEMENTS
Timeline
Generic
SHANTANU SAWANT

SHANTANU SAWANT

Gurgaon

Summary

Strengths Ensuring Success: Vision, Strategy & Execution, Data-Driven Decisions, Relationship Building, Innovation. Business Operations: Overseeing P&L growth & management by monitoring KPI’s of departments such as product development, sales, marketing, buyer journey & funnels, business development, finance, and legal teams. Provide coordination, directions, guidance, and support, while strategically prioritizing tasks in alignment with the business priorities. Accomplish top-line & bottom-line through business planning, pipeline generation, account management, and negotiation. Business Growth: Meticulous management of product supply and demand equilibrium by analysing and fulfilment of supply gaps achieved a remarkable 20% month-on-month increase in sales revenue, consistently boosting overall company growth. Customer-first Approach: Reengineers the processes to be more “Consumer focused” by shifting the emphasis on client experience to deliver exceptional value and personalized solutions, effectively translating client needs into tangible results. Vendor Management: Managed a portfolio of over 1,000 business partners and vendors, adeptly negotiating prices, fostering harmonious and profitable relationships, and driving substantial business growth. Event Management & Client Servicing: Effectively coordinated and managed a portfolio of over 100 business events, encompassing business meetings, seminars, product launches, and press conferences, while also taking on the role of client servicing to ensure seamless execution and client satisfaction. Business Analysis Expertise: Conducting focus group discussions, brand lift studies, measurement of Net Promoter Scores, Market Segmentation Analysis, Competitor Benchmarking, Customer Lifetime Value, Customer Acquisition Cost, Customer Churn Analysis, Supply Chain Optimization, Cost-Benefit Analysis, Root Cause Analysis, A/B Testing and Conversion Rate Optimization, Quality Control & Enhancing Operational Efficiency. Market Penetration: Deft at market analysis, product selection, beneficial tie-ups, and building relationships with channel partners. Operations Excellence: Commitment to consistently optimize processes, streamlining workflows, and implementing best practices to achieve peak efficiency, quality, and cost-effectiveness throughout diverse organizational functions.

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

16
16
years of professional experience
10
10
Certifications
2
2
Languages

Work History

Regional Operations Manager

Amogh Buildtech Pvt Ltd
01.2023 - Current
  • Drive business development and originate loans for wholesale lending in real estate and related sectors.
  • Perform financial analysis and modeling to evaluate investment and lending opportunities.
  • Handle project financing and conduct credit appraisals to ensure sound credit assessment.
  • Performing metrics reporting and data analysis tasks to identify issues and opportunities for business process improvements
  • Conduct credit risk analysis, manage credit appraisals, and efficiently close deals.
  • Optimizing order fulfillment, inventory management, and supply chain for cost reduction and improved delivery times
  • Coordinate and maintain strong relationships with clients and stakeholders throughout the loan cycle.
  • Oversee marketing operations, budget utilization, and repeat purchase for optimal efficiency and cost-effectiveness
  • Analyze financial statements to assess the financial health and viability of borrowers, demonstrating expertise in term lending across sectors such as real estate, hospitality, manufacturing, NBFCs, and related industries.
  • Build and develop a high-performing team with the necessary skills and competencies to achieve business objectives

Director Business Operations

Droom Technology Ltd
11.2015 - 12.2022
  • Developed and executed the overall business operations, strategy, product development, pricing, risk management, and sales channel optimization.
  • Managed product supply and demand equilibrium, along with the analysis and fulfillment of supply gaps, succeeded in onboarding over 21K automobile dealerships, 600K+ listed inventory of automobiles, 250K product selections in over 1000+ locations across India valued over $14bn in GMV
  • Efficiently managed end-to-end supply chain of 300K products monthly, guaranteeing seamless logistics and on-time deliveries with 0.01% loss in transit
  • Successfully resolved over 99.95% customer/vendor issues monthly, by proactively identifying root cause analysis and rectifying underlying business processes to prevent recurrent business growth disruptions
  • Provided leadership successfully on board over 80 franchisee for product “germ shield” generating over INR 4 Cr in revenue within 4 months of lockdown in 2020
  • Received Founders Award in 2019 for streamlining processes and maintaining efficient supply towards demand resulting in achieving over 1,000 automobiles sales and services worth over INR 20 Cr GMV in a single month and INR 200 Cr in 2019
  • Co-developed and lead/influence customer, pricing, branding, sourcing, and service strategies in coordination with respective teams and functional leads
  • Craft visually compelling content such as articles, pitch decks, case studies, white papers, buyer guides, and product catalogs, tailored messages for social media, advertisements, and landing page designs with UX enhancements
  • Conducted comprehensive market research and analysis to measure Net Promoter Score (NPS) analysis, brand perception studies, customer surveys, Customer Lifetime Value (CLTV) analysis, Cost of Customer Acquisition assessment
  • Orchestrate overall planning & execution for conferences, award functions, product launches, company parties while managing objectives, budgets, timelines, theme, design, comprehensive travel logistics, guest invitations, accommodations, logistics, security, catering, as well as supplier negotiations within accelerated timelines
  • Provided comprehensive reporting of performance metrics (KPIs) to senior management, ensuring project alignment, transparency, and continuous improvement
  • Managed several product portfolios, focused on delivering P&L and Balance Sheet, key performance indicators, achieving growth targets, and aligning with the strategic agenda

CitiGold Acquisition Manager

Citibank India
03.2012 - 10.2015
  • Achieving and exceeding sales targets for the assigned territory or product line. This includes new business acquisition and growth of existing accounts.
  • Building, developing, and motivating a high-performing sales team. This involved recruitment, training, coaching, and performance management.
  • Identifying new market opportunities, conducting market research, and developing sales strategies to penetrate new markets.
  • Establishing and maintaining strong relationships with key customers, which also included customer satisfaction, retention, and up selling.
  • Implementing sales processes and tools to optimize sales efficiency and productivity. This includes sales forecasting, pipeline management, and CRM utilization.
  • Achieving sales profitability targets by managing sales expenses and maximizing revenue per sale.

Relationship Manager

ICICI Bank
03.2010 - 02.2012
  • Responsible for planning, strategizing, developing, and expanding the ICICI Bank car loan customer base
  • Build a short/medium/long-term sales pipeline per market opportunities
  • Providing unique, fair & optimum financial solutions considering the evolving needs of customers
  • Acting as one point contact between bank and business channel partners
  • Collaborate and coordinate to implement different marketing strategies
  • Formulate sales strategies, tap into cross-selling and up-selling opportunities, to ensure maximum customer reach

Education

Digital Marketing Certification -

Webclincher Academy
Pune
01.2014

MBA - Marketing & Finance

Symbiosis International University
01.2009

Bachelor of Commerce - Marketing

Pune University
01.2006

Skills

Business Acumen

Certification

Advance Excel

LEADERSHIP TRAITS

  • Respected Leader, recognized for repeated success in turning around underperforming teams. Engaged mentor, recruiter, and trainer with an innate desire to set staff up for success
  • Engaging Relationship Builder: Cultivating and facilitating beneficial alliances and partnerships with channel partners to drive growth. Creates win-win business deals/transactions through empowering stakeholder partnerships, and mobilising people capabilities
  • Outstanding presentation: Captivating audiences with a confident and persuasive communication style that leaves a lasting impact

EXTRAMURAL ENGAGEMENTS

  • Organized and Administered One Week Long Conference ‘VSIR’ Indian Society of Vascular and Interventional Radiology’ AFMC, Pune
  • Organized and managed events for brands like flying machine, 7up, Shagun (Jewellery designers), Renesas etc
  • Liaison Officer for President of Singapore National Olympic Council in Common Wealth Youth Games, Pune-2008
  • Conducted PAN India product launch event for TATA Green batteries
  • Organized & managed Music Concert for SIBM Pune where Rock Bands like Parikrama & Indian Ocean performed Live

Timeline

Regional Operations Manager

Amogh Buildtech Pvt Ltd
01.2023 - Current

Director Business Operations

Droom Technology Ltd
11.2015 - 12.2022

CitiGold Acquisition Manager

Citibank India
03.2012 - 10.2015

Relationship Manager

ICICI Bank
03.2010 - 02.2012

MBA - Marketing & Finance

Symbiosis International University

Bachelor of Commerce - Marketing

Pune University

Digital Marketing Certification -

Webclincher Academy
SHANTANU SAWANT