Shantanu Saxena

Managed daily branch operations and ensured compliance with banking regulations.

Analyzed competitors and market trends to facilitate business growth.

Supervised staff performance and provided training on customer service standards.

Developed and implemented operational policies to enhance efficiency across the branch.

Cash Management
Ensure proper cash balance in branch and ATM.
Monitor cash receipts and cash payments.
Maintain vault and strong room security.
Customer Service

Resolve customer issues related to transactions, passbook, cheque clearing, etc.

Ensure staff follow proper customer service standards.

Staff Supervision

Guide and support front desk, tellers, and back-office staff.

Check work accuracy and help in training new staff.

Compliance & Audit

Make sure all RBI and bank policy guidelines are followed.

Prepare branch for internal/external audit.

Maintain proper records, registers, and documentation.

Locker Operations

Maintain locker records, rent collection, and proper security protocol.

Account Opening & KYC

Verify documents for account opening, KYC updates, and customer profiles.

Prevent fraud and ensure correct customer verification.

Clearing & Transactions

Oversee cheque clearing process and high-value transactions.

Monitor branch reports and daily closing.

• Supervising day-to-day activities within a bank branch or specific department to ensure efficient banking processes
• Processing various customer transactions, including deposits, withdrawals, loan payments, and fund transfers while adhering to policies and regulations
• Managing account activities such as opening/closing accounts, updating customer information, and addressing inquiries
• Overseeing cash flows, maintaining cash availability for operations, and conducting cash balancing/reconciliations
• Assisting customers with their banking needs, resolving issues, and promoting relevant products/services
• Ensuring compliance with banking regulations, including AML and KYC policies, and maintaining necessary documentation
• Identifying and mitigating operational risks, such as fraud prevention, cybersecurity, and internal controls adherence
• Generating operational activity reports, preparing documentation for audits, and maintaining accurate transaction records

• Executed Teller operations including cash deposits, fake note detections, and compliance with RBI's Clean Note Policy.
• Processed service requests through SR system and effectively handled customer inquiries and concerns.
• Updated and maintained customer details such as address, mobile number, PAN card, and email.
• Initiated stop payment for cheques and facilitated the opening and management of FD and RD accounts.
• Conducted RTGS/NEFT payments and efficiently managed cash receipts and payments.
• Prepared IP cheque Excel reports and consistently met deliverables for inbound and outbound transactions.
• Administered ATM/CDM reports, facilitated cash offloading, and handled issues related to locker access for customers.
• Successfully completed KYC requirements for dormant accounts to ensure compliance with regulatory standards.

• Headed a team of 15 members as Area Head at Janalakshmi Financial Services
• Managed all collection data and prepared daily records in Excel sheets
• Proficient in operating SFDC to maintain collection account details and correspond with branch managers via email

• Managed a portfolio of key clients, ensuring high levels of satisfaction and addressing any issues promptly.
• Coordinated and scheduled meetings with clients, ensuring efficient use of time and resources.
• Provided leadership and guidance to the team, ensuring seamless collaboration and effective delivery of projects.
• Conducted sourcing activities to identify potential candidates for various positions within the organization.