Shantanu Shail
Gurgaon
Summary
An experienced Travel Business Development Manager with over 8 years in the travel industry, specializing in elite leisure travel, team leadership, business expansion, and client relationship management. Known for delivering exceptional, tailored travel experiences to high-net-worth individuals, families, and honeymooners, alongside managing large-scale corporate travel and MICE events. Proven track record in surpassing sales targets, enhancing client satisfaction, and implementing processes that improve both client retention and business profitability. Adept at managing complex travel logistics, delivering personalized itineraries, and fostering long-term relationships with premium clients. Recognized for driving business growth and achieving exceptional sales performance, earning consecutive awards for client satisfaction and revenue targets.
Overview
10
10
years of professional experience
Work History
Manager - Sales & Operations
Utazzo Holidays
12.2023 - Current
- Lead and manage a high-performing team of 15 sellers and 2 operations staff, delivering a broad range of customized travel services, from luxury family vacations to honeymoon getaways and VIP travel experiences.
- Successfully overachieved sales targets in consecutive quarters, securing recognition for delivering exceptional client reviews and demonstrating outstanding performance in revenue generation.
- Developed and implemented the 'LXF (Last Minute Flexibility)' program, allowing clients to make last-minute changes and add-ons to their travel plans.
- This increased profit margins and client loyalty, ensuring flexibility while maintaining high standards of service delivery.
- Introduced the SOS (Specialized On-demand Support) service and 24/7 client experience support, creating a more personalized travel journey and ensuring clients' needs were met at all times, which significantly enhanced customer satisfaction and retention.
Business Analyst | Key Account Manager
BMTG Advisors India Pvt. Ltd.
Gurugram
07.2021 - 05.2022
- Enhanced the client lifecycle by providing tailored support, from introductions to closure, and actively nurtured client relationships through continuous updates and responsive service
- Spearheaded efforts to streamline customer processes, reducing deal closure time by 8% and cutting internal resolution time from 72 hours to 48 hours
- Fostered stronger client relationships by offering personalized support, including market insights, mortgage assistance, and other value-added services
Business Development Manager | Hospitality
Oravel Stays Pvt. Ltd. (OYO)
Lucknow
02.2019 - 02.2020
- Increased revenue from 8 Lakh to 41 Lakh within 2 quarters, earning multiple Achiever Awards for outstanding sales performance
- Drove business development in the hospitality and food and beverage verticals, including introducing kitchen restaurants and hookah stations to enhance the overall guest experience at properties
- Managed strategic partnerships with key regional stakeholders and property owners to expand OYO's market share, especially in the leisure travel sector
Assistant Manager - Corporate Sales & Operations
Travel & You Holidays
08.2018 - 02.2019
- Focused on the acquisition and nurturing of corporate clients, doubling the corporate clientele base and contributing to a substantial increase in revenue
- Coordinated personalized travel experiences for corporate groups as well as luxury vacations for high-net-worth individuals and families, ensuring seamless execution and unparalleled service
- Managed large-scale travel groups and high-profile clients, including organizing trips for 300 individuals to China and 600 individuals to Vietnam, alongside personalized itineraries for smaller elite groups
Senior Sales Executive - Corporate Sales MICE
Fountain Head MKTG, Dentsu Aegis Network
03.2017 - 08.2018
- Successfully managed high-profile MICE events for large groups, including 1000 individuals to Thailand and 600 individuals to Dubai and Sri Lanka
- Specialized in tailored group travel and corporate incentive programs, ensuring premium services for both large groups and elite clients
- Established strong relationships with key corporate clients, managing end-to-end logistics and delivering memorable travel experiences
Sales Executive - Corporate Sales MICE
Via.com
05.2015 - 03.2017
- Contributed to exceeding team targets in corporate sales by nurturing client relationships and delivering personalized travel plans
- Managed corporate travel and high-profile client events, ensuring the smooth execution of complex itineraries and exceeding client expectations
Education
Master's - Tourism and International Business
Institute of Tourism & Travel Management
India01.2014
Bachelor of Science - Hospitality
IHM Meerut
India01.2011
Skills
- Elite Leisure & Corporate Travel Management
- High-End Client Relations
- MICE Sales & Operations
- Team Leadership & Mentoring
- Client Experience Innovation
- Business Development & Market Expansion
- Customized Travel Itinerary Design
- Revenue Growth & Profitability
- Personalized Service Excellence
- Strategic Partnerships & Vendor Relations
- Last-Minute Flexibility
- Event Planning & Group Travel Management
- MS Office Suite
- G Suite
- JIRA (Project Management)
Accomplishments
- Top Performer of the Quarter – Awarded consecutive sales achievement awards for overachieving targets and receiving the most positive client reviews (2024).
- OYO Achiever Awards – Recognized for achieving 8 awards in a year for exceptional performance and sales (2019-2020).
- Top Sales Team Member (2015-2016) – Awarded for outstanding corporate sales performance at Via.com.
- Executed 100+ high-end international and domestic trips, catering to VIP clients, honeymooners, and family vacations.
Timeline
Manager - Sales & Operations
Utazzo Holidays
12.2023 - Current
Business Analyst | Key Account Manager
BMTG Advisors India Pvt. Ltd.
07.2021 - 05.2022
Business Development Manager | Hospitality
Oravel Stays Pvt. Ltd. (OYO)
02.2019 - 02.2020
Assistant Manager - Corporate Sales & Operations
Travel & You Holidays
08.2018 - 02.2019
Senior Sales Executive - Corporate Sales MICE
Fountain Head MKTG, Dentsu Aegis Network
03.2017 - 08.2018
Sales Executive - Corporate Sales MICE
Via.com
05.2015 - 03.2017
Master's - Tourism and International Business
Institute of Tourism & Travel Management
Bachelor of Science - Hospitality
IHM Meerut
Languages
- English, Fluent
- Hindi, Fluent
Key Strengths
- Specialized in managing both large corporate accounts and personalized luxury travel for high-net-worth individuals and families.
- Expertise in last-minute flexibility (LXF), allowing clients to adjust itineraries and add services, driving additional revenue and increasing client retention.
- Passion for delivering luxury travel experiences with meticulous attention to detail and a commitment to client satisfaction.
- Proven ability to lead and motivate teams, enhancing overall team productivity and achieving organizational objectives.
Languages
- English, Fluent
- Hindi, Fluent
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