Shantanu Singh

Associate Product Manager(Payments Product)

Summary

Results-oriented and analytical Product Manager with over 5 years of experience in industry/field. Proven track record of delivering actionable insights, optimizing processes, and driving strategic decision-making. Seeking an opportunity to contribute expertise in a dynamic organization.

Overview

years of professional experience

years of post-secondary education

Work History

Associate Product Manager (Payments Product)

PAYTM

09.2016 - Current

Conduct business process analysis and identify critical issues and gaps & issues.
Conduct thorough data analysis to identify trends, patterns, and insights.
Use statistical techniques and tools to interpret complex data sets.
Develop and implement data models and algorithms.
Working with stakeholders to design the roadmap and analyze key metrics for ensuring cost efficiency.
Worked as the liaison between product and Business to implement product feature improvements that increase conversion rate.
Data Visualization using Tableau with different connections and represent the data in the best possible way to leadership and business teams.

Education

B.Tech - Computer Science - Computer Science

Noida International University

Greater Noida, Uttar Pradesh

06.2012 - 07.2016

Skills

Technical Skills: Data Analysis Tools: Proficiency in tools like Python, R, or SQL for data analysis and manipulation Data Visualization: Mastery of tools like Tableau, Power BI, or matplotlib for creating insightful visualisations

Database Management: Skills in working with databases like MySQL, PostgreSQL, or Oracle

Excel: Advanced Excel skills for data cleaning, analysis, and reporting

Conceptual Skills:Product/Business Analytics, Data Extraction (SQL/HIVE), Automation, Issue Identification, User Retention & Customer Behaviour Analysis

Big Data Tools: Experience with big data technologies like Hadoop, Spark, or Hive

Projects:

Stand Alone Alerting System (MARS):Developed a standalone monitoring, alerting, and recovery system (MARS).
Real-time issue detection and swift assignment to teams for faster resolutions, preventing potential GMV loss.
Streamlined monitoring processes, reducing MTTR from 24 hours to just 30 mins.
Demonstrated analytical prowess in system design, testing, and optimization, enhancing operational efficiency through innovative solutions.
Success Rate Improvement Project: Contributed to a project analyzing and improving the success rate of the PG.
Conducted data extraction on HADOOP clusters using SQL queries.
Performed data cleaning and visualizations on Tableau/GDS.
Objective: Enhance PG success rate through analyses, providing actionable insights to banks and stakeholders.
Cost Optimization Based Transaction Routing: Conducted deep analysis of transaction flow through multiple gateways.
Analyzed transaction contributions on different gateways, creating a cost-efficient routing pipeline for merchants.
Implemented routing rules for maximum transactions through the cheaper gateway.
Objective: Help business teams save costs, improving overall revenue.
Building of OLAPs and Dashboards: Played a major role in building interactive dashboards for business and tech teams.
Customized dashboards for product and tech owners, leveraging HADOOP clusters and visualization tools.
Consumed datasets through pipelines connected to our visualization tool.
Created multiple OLAPs to simplify the dashboarding process.
Automated Cost Reconciliation System: Implemented an Automated Cost Reconciliation System, optimizing financial processes.
Spearheaded system design, data integration, and testing phases.
Achieved seamless reconciliation, reducing operational overload.
Demonstrated strong analytical skills, attention to detail, and project management expertise.
Adept at leveraging technology for efficiency gains and improved financial reporting.

Achievements Awards

Paytm Rockstar- Awarded with the title of best performer back-to-back from last 2 years.
Paytm Hall Of Fame- Got Hall of Fame award for exceptional performance last year.

Hobbies

Travelling, Watching TV series, Fictional Novels, Watching & Playing Cricket, Sketching, Reading Data Science blogs