Shantanu Srivastava

With over 11 years of experience in IT service delivery and service management, I have developed a strong background in coordinating with multiple teams and ensuring the fulfillment of service level agreements (SLAs). My expertise extends to networking and ITIL, enabling me to optimize IT service operations and align them with business objectives.

Throughout my career, I have successfully handled a wide range of tasks, demonstrating excellent time and priority management skills. I am well-versed in the service operation and continual service improvement phases of the IT service life cycle, utilizing information system analysis and leading shifts to ensure smooth day-to-day operations.

As an IT Lead, I bring a comprehensive skill set that includes overseeing service delivery, managing teams, and driving continuous improvement initiatives. My ability to effectively communicate and collaborate with cross-functional stakeholders has been instrumental in delivering high-quality IT services that meet or exceed customer expectations.

I am confident that my experience, coupled with my strong technical background and proficiency in ITIL practices, make me a valuable asset in managing and optimizing IT operations. I am eager to contribute my skills and expertise to a forward-thinking organization.