Shantanu Taware
Project Manager
Mumbai
Summary
Project Manager and Business Analyst with 7+ years of experience delivering impactful operations and digital transformation and team initiatives across Insurance, BFSI, E-Commerce and Technology domains. Proven expertise in end-to-end project delivery, stakeholder management, cross-border team leadership, Agile and Waterfall methodologies, and UAT governance. Recognized for building high-performing teams, driving operational efficiency, and ensuring on-time, in-budget delivery.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Project Manager / Senior Business Analyst
ERGO Technology & Services
02.2024 - Current
- Led onsite delivery operations in Germany and executed complete project handover to India Tech Hub, establishing a new cross-functional delivery team and achieving 25% efficiency improvement.
- Built and scaled a team of developers, testers, and business analysts within 6 months through structured hiring, onboarding, and mentoring.
- Delivered 15+ digital transformation initiatives across underwriting, new business onboarding, and policy servicing platforms, owning scope, schedule, budget, and resourcing.
- Authored and managed 15+ BRDs and FRDs; coordinated Agile sprint planning and execution with global IT teams and third-party vendors.
- Directed EU AMLA/FATF regulatory compliance implementation for different pension products, overseeing requirement analysis, remediation planning, and quality assurance.
- Owned end-to-end UAT lifecycle and post-production validation for 10+ releases, ensuring defect-free production deployments.
- Introduced AI-enabled documentation and reporting tools, reducing documentation effort and improving delivery efficiency by 15%.
- Germany
Senior Manager – Projects
Kotak Life Insurance
06.2022 - 02.2024
- Spearheaded 20+ business and operations projects from initiation through deployment across underwriting and policy administration systems.
- Prepared 30+ BRDs, conducted gap analysis, and reviewed FSDs to ensure alignment with business and regulatory requirements.
- Led cross-functional teams comprising business users, IT developers, testers, and managers across multiple impacted verticals.
- Administered 30+ business rule engine initiatives, configuring STP rules to improve straight-through processing and turnaround time.
- Directed UAT strategy and execution for 20+ releases; tracked defects and performance metrics using JIRA and Azure DevOps.
- Managed audit observations and compliance closures, ensuring timely resolution and regulatory adherence.
CSA / Subject Matter Expert
Amazon India
08.2017 - 08.2019
- Led process optimization initiatives improving operational efficiency and customer experience across multiple systems.
- Trained and mentored 100+ associates as SME, ensuring adherence to quality standards and performance benchmarks.
- Maintained industry-leading customer satisfaction scores with consistently low average handling time.
Project & Marketing Engineer
UK Engineering Company
08.2016 - 08.2017
- Managed end-to-end engineering projects ensuring on-time delivery and stakeholder alignment.
- Designed manufacturing layouts and presented technical proposals to clients and senior stakeholders.
- Converted Tata Motors as a key client through negotiations, securing a major project engagement.
Education
MBA - Marketing & Operations
N. L. Dalmia Institute of Management Studies and Research
Bachelor of Engineering - Mechanical
D. Y. Patil College of Engineering
Skills
- Project Management
- Agile & Waterfall
- SDLC
- Stakeholder Management
- Cross-functional Leadership
- BRD / FRD
- UAT Management
- Risk & Compliance
- JIRA
- Confluence
- HP ALM
- SQL
- Azure DevOps
- Business Rule Engine
- STP
Certification
- Professional Scrum Master I (PSM I) – Scrum.org
- Basics of KYC & AML
- Bloomberg Market Concepts – Financial Markets & Economics
Awards
- Top performer and people person (Team iLife) – IT ERGO
- Pacific Award Winner – Kotak Life Insurance
- Customer Delight Ambassador Award – Amazon India
- Top performer Summer Intern (2021-2022) – NLDIMSR, Mumbai
- D-CEO – Alumni Committee and General Management Committee – NLDIMSR, Mumbai
Timeline
Project Manager / Senior Business Analyst
ERGO Technology & Services
02.2024 - Current
Senior Manager – Projects
Kotak Life Insurance
06.2022 - 02.2024
CSA / Subject Matter Expert
Amazon India
08.2017 - 08.2019
Project & Marketing Engineer
UK Engineering Company
08.2016 - 08.2017
MBA - Marketing & Operations
N. L. Dalmia Institute of Management Studies and Research
Bachelor of Engineering - Mechanical
D. Y. Patil College of Engineering