SHANTANU TIWARY
Gurgaon
Summary
Experienced Research Associate with a solid background in data collection, analysis, and interpretation. Known for possessing strong analytical skills that have consistently driven project success. Proficient in designing research methodologies, conducting experiments and presenting findings to enhance strategic decision-making. Significant contributions made towards improving operational efficiency through comprehensive research efforts.
Overview
2
2
years of professional experience
Work History
Research Associate
Jasper Colin
Noida
10.2024 - Current
- As a passionate and detail-oriented Market Research Analyst, I bring hands-on experience in executing end-to-end research projects using methodologies like CATI (Computer-Assisted Telephone Interviewing), CAWI (Computer-Assisted Web Interviewing), and In-Depth Interviews (IDIs). I specialize in online sampling strategies and have a strong understanding of respondent targeting, data quality, and project timelines.With a deep curiosity about consumer behavior and business trends, I thrive on transforming raw data into meaningful insights that drive smarter business decisions. My background includes working across diverse sectors such as healthcare, finance, technology, and FMCG, supporting both B2B and B2C research initiatives.
Advisor I
Concentrix, Target
09.2023 - 06.2024
- Resolved customer inquiries via phone, email, and chat.
- Achieved a customer satisfaction rating.
- Conducting internet research to identify and resolve a technical issue affecting multiple customers.
- Collect and analyze customer data through surveys, feedback forms, and CRM interactions to identify trends and preferences.
Education
Bachelor of Technology - Computer Science
Shri Shankaracharya Technical Campus
Bhilai 08.2019 - 06/2023
Skills
- Database management
- Online Research
- Qualitative research
- Project management
- Communication and Public Speaking
- Focus groups
- Quantitative research
- Market analysis
- Competitive intelligence
- Customer insight
- Trend analysis
- Multitasking Abilities
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Research Associate
Jasper Colin
10.2024 - Current
Advisor I
Concentrix, Target
09.2023 - 06.2024
Bachelor of Technology - Computer Science
Shri Shankaracharya Technical Campus
08.2019 - 06/2023