Shantanu Yadav
Senior Client Relationship Manager
Meerut
Summary
To secure a challenging position in a reputable organization to expand my learnings, and knowledge by using my interpersonal skills to achieve goals of the organization and climb career ladder through continuous growth and commitment.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Senior Client Relationship Manager
Morris Garages
Meerut
04.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Participated in industry events and trade shows to promote products and services.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Retained updated knowledge of market competition and related offerings to generate favor for Product or Service.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with Type team and leveraging productive and open client communications.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Exceeded annual revenue goals by Number% through improving client relationships and education.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
Senior Sales Executive
Faces Canada
06.2020 - 09.2022
- Utilized multiple marketing strategies to improve profitability.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Calculated sales commission for sales team of Number representatives.
Sales Executive
Mom's Co
Gurgaon
04.2018 - 05.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Education
MA - Sociology
06.2018 - 05.2020
GPA: 79
MBA - Marketing
08.2011 - 05.2013
GPA: 73
BCA - undefined
05.2008 - 05.2011
GPA: 70
Digital Marketing
01.2020 - 05.2020
Skills
Strong communication skills, able to translate highly technical concepts intoPractical,constructivetermsPolished, professional approach, calm and composed manner, ability to work in a pressured
Environmental partner effectively with peers
Strategic thinking, good judgment and at the same time be able to get into minute detailsSales expertise
Additional Information
- Won Business Quiz 1st Prize
- Won Debate competition 2nd prize
- Won Business Quiz 3rd prize
- Appeared in 2 UPSC Interviews - 2016, 2017
- Appeared in 3 UPPSC Interviews - 2016, 2017, 2018
- NET JRF in Sociology
Timeline
Senior Client Relationship Manager - Morris Garages
04.2023 - Current
Senior Sales Executive - Faces Canada
06.2020 - 09.2022
Henry Harvin - , Digital Marketing
01.2020 - 05.2020
IGNOU - MA, Sociology
06.2018 - 05.2020
Sales Executive - Mom's Co
04.2018 - 05.2020
Mahamaya Technical University - MBA, Marketing
08.2011 - 05.2013
Makhanlal Chaturvedi Rashtriya Patkarita Vishwavidyalaya - BCA,
05.2008 - 05.2011