Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANTEL CRAIN

Indianapolis

Summary

Experienced with coordinating and overseeing direct support services, ensuring consistent and quality care. Utilizes leadership skills to manage and mentor support staff towards achieving client goals. Track record of fostering positive team environment and maintaining high standards in care provision.

Direct support professional skilled in managing and supervising care teams to deliver exceptional support services. Known for maintaining high standards and ensuring compliance with care protocols. Focuses on team collaboration and adaptability to meet changing needs, displaying strong organizational and problem-solving abilities.

Diligent Desired Position with proven ability to lead and manage direct support staff effectively. Supervised teams to ensure quality care and support were consistently delivered, achieving high client satisfaction. Demonstrated strong leadership and communication skills, fostering collaborative and supportive work environment.

Professional with strong background in direct support and supervision. Skilled in team collaboration, adaptable to changing needs, and consistently focused on achieving results. Expertise in developing individualized support plans, managing staff, and fostering positive environment. Known for reliability, strong communication, and problem-solving abilities.

Attentive Job Title passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.

Well-rounded Personal Care Aide with Number years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and Task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in State.

Overview

12
12
years of professional experience

Work History

Direct Support Professional Supervisor

Sevita
04.2023 - Current
  • Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
  • Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
  • Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
  • Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
  • Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
  • Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
  • Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
  • Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
  • Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
  • Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
  • Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
  • Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
  • Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
  • Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Logistics Manager

RJW Transport
06.2020 - 03.2024
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored logistics performance and identified improvement opportunities.
  • Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
  • Improved inventory accuracy by developing and implementing enhanced control systems.

Customer service

BDA Logistics
06.2019 - 04.2020
  • Received all the receipts for all the inbound and outbound orders
  • Fixe any orders that had errors
  • Respectable for all the inventory
  • Entered data into their system
  • Updated shipment logs
  • Reached out preexisting to companies for new shipment orders

STORE MANAGER

Family Dollar
05.2017 - 04.2019
  • Maintaining store staff job results by coaching, counseling, and disciplining employees
  • Planning monitoring, and appraising job results
  • Achieving financial objectives by preparing an annual budget and setting goals to meet beyond expectations
  • Scheduling expenditures
  • Analyzing variances
  • Initiating corrective actions

Call Center Representative

Stericycle
10.2015 - 01.2018
  • Received inbound calls from customers regarding their products
  • Made outbound calls to inform them that their products were on recall
  • Provided accurate information in response to customer inquiries via phone, email, and live chat
  • Collected customer feedback and made process changes to exceed customers satisfaction goals
  • Entered data into tracking system and maintained up-to-date records
  • Verified that customers received replacement kits

Environmental Services

Indiana University Hospital
09.2016 - 05.2017
  • Cleaned non-patient and patient areas with oxyacid and dusted
  • Swept and mopped patient rooms, bathrooms, and common areas of hospital
  • Communicated with Staff and Patients verbally regarding services
  • Floor care/spills
  • Trash removal and recycling
  • Answer complaints regarding areas that need cleaning
  • Attended weekly Staff meetings

Team Member

Arby’s
08.2013 - 01.2016
  • Rewarded Red Hat Hero
  • Welcomed customers as they arrived at the counter
  • Processed cash and credit card transactions
  • Informed customers of specials and new deals
  • Took orders by entering them into the POS database and repeated orders to ensure accuracy

Education

Ivy Tech Community College
Indianapolis, IN

Diploma -

Ben Davis High School​ ​
Indianapolis, IN

Skills

  • Microsoft Office Suite
  • Data Entry
  • Cash Handling
  • Multi-Line phone systems
  • Clerical
  • Inventory
  • Customer Service
  • Organizational
  • Communication
  • Compassion
  • Flexibility
  • Support techniques
  • Emotional intelligence

Timeline

Direct Support Professional Supervisor

Sevita
04.2023 - Current

Logistics Manager

RJW Transport
06.2020 - 03.2024

Customer service

BDA Logistics
06.2019 - 04.2020

STORE MANAGER

Family Dollar
05.2017 - 04.2019

Environmental Services

Indiana University Hospital
09.2016 - 05.2017

Call Center Representative

Stericycle
10.2015 - 01.2018

Team Member

Arby’s
08.2013 - 01.2016

Ivy Tech Community College

Diploma -

Ben Davis High School​ ​
SHANTEL CRAIN