Shanteri Nayak
Ecommerce & Logistic Operation Manager
Mumbai
Summary
“A well-presented, passionate, all-round performer with the ability to work quickly and efficiently, who can meet deadlines on a regular and urgent basis. With a proactive attitude and strong work ethic, I am confident of learning & developing new technologies to make fruitful contributions to the day-to-day operations of any business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operation Manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Operation Manager Ecommerce and Logistic
RawNature
Mumbai
10.2017 - Current
- Developing strategic long-range plans to achieve company objectives
- Handling daily online Business to Business(B2B) & Business to Customer(B2C) orders
- Order management, Logistics, Support, Process Improvement and Operational Efficiency
- Dealing with all third party vendors such as Amazon, Flipkart, Nykaa, Smytten, Qtrove, Ferns & Petals
- Goqii etc
- Creation of sales or production goals, often in cooperation with other executives and higher management
- Managing Customer Sales & Providing Customer service
- Managing Inventory & collaborating with Logistics partners for delivery related issues
- Creating Sales & MIS reports on a daily basis
- Creating Invoices of vendors, customers etc
- Developing detailed processes, quality controls, and KPI for a seamless integration of executing a
- Direct Vendor Fulfilment program
- Daily reporting for internal/external customers for performance and order management
- Managing forecasts and seasonality to ensure proper processes are being followed for inventory/material planning
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Operation Associate
WNS
Mumbai
04.2013 - 05.2016
- Assigning seats to the passengers as per special request
- Upgrade W class passengers to J class and Y class passengers to W class
- Aircraft weight and balance is confirmed
- Working with various broker and custodians to resolve the discrepancy
- Preparing estimate withholding tax file on daily basis
- Handling queries regarding customer change of address and name
- Training new employees on application knowledge, problem solving ability, Handling Client queries, etc
- Achieve targets relating for Accuracy, Productivity.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
Operations Executive, Senior Operation Executive
Indian Education Society School
Mumbai
01.2015 - 01.2016
- Work on Tally Erp 9 Amount Received partly and fully same in MS Excel
- AEMS Software Updating Sales and Purchase
- Co-ordination with Customers, Vendors, Suppliers to resolve their queries
- Audit postings done by team members
- Handling calls of customer for hall booking
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Assigned delegates to manage high volume of e-mails and call transfers.
Education
MBA - Operation
NMIMS
Mumbai 06.2022 - Current
Bachelor of Commerce - Commerce
SPDT Lions Juhu College of Arts, and Science
Higher Secondary School Certificate - undefined
Sri Kalgidhar Mission High School
10’ Secondary School Certificate - Commerce
SPDT Lions Juhu College of Arts, and Science
Skills
Team Management Client Coordinationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Operation
NMIMS
06.2022 - Current
Operation Manager Ecommerce and Logistic
RawNature
10.2017 - Current
Operations Executive, Senior Operation Executive
Indian Education Society School
01.2015 - 01.2016
Senior Operation Associate
WNS
04.2013 - 05.2016
Bachelor of Commerce - Commerce
SPDT Lions Juhu College of Arts, and Science
Higher Secondary School Certificate - undefined
Sri Kalgidhar Mission High School
10’ Secondary School Certificate - Commerce
SPDT Lions Juhu College of Arts, and Science
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