SHANTHA KUMAR
Bengaluru
Summary
Dynamic Inventory Management Analyst with a proven track record at Zepto, excelling in process optimization and team leadership. Enhanced inventory accuracy through systematic audits and data analysis, achieving significant improvements in cycle count control. Committed to delivering exceptional customer service while driving performance monitoring initiatives for continuous improvement.
Overview
3
3
years of professional experience
Work History
Inventory Management Analyst
Zepto
Bangalore
11.2024 - Current
- Optimized inventory management processes to minimize cycle count shrinkage.
- Executed systematic audits to ensure integrity of inventory data and compliance with regulations.
- Streamlined inventory systems, achieving significant improvements in cycle count control.
- Directed team efforts to enhance overall efficiency in inventory handling.
- Managed team operations, focusing on best practices in inventory control.
Rider Management
Zepto
Bangalore
11.2023 - 10.2024
- Optimized delivery processes to reduce turnaround times in hub operations.
- Implemented performance monitoring strategies to drive continuous improvement.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed diverse teams to enhance collaboration and maintain high productivity levels.
- Verified customer information to ensure accuracy of order deliveries.
- Maintained communication with dispatch regarding timely order status updates.
- Utilized proper packing techniques for safe transport of items.
- Conducted safety checks and addressed operational concerns before each ride.
Shift In-Charge
Zepto
Bangalore
06.2022 - 09.2023
- Resolved customer issues through knowledgeable, friendly service to promote high satisfaction.
- Collaborated with diverse coworkers to achieve goals and address product and service challenges.
- Managed time efficiently, ensuring task completion aligned with deadlines.
- Received recognition for delivering exceptional customer service.
- Supervised dark store shift operations and ensured timely dispatch of stock.
- Maintained high stock accuracy through regular audits and effective team coordination.
- Monitored handling of cold inventory in chiller room to ensure product integrity.
- Trained and managed staff responsible for putaway and picking processes.
Team Leader
Shadowfax Technologies PVT LTD
Bangalore
01.2022 - 06.2022
- Conducted weekly staff meetings to review project progress and address challenges.
- Ensured compliance with all workplace safety regulations.
- Resolved customer complaints effectively while maintaining exceptional service standards.
- Trained new staff on essential processes and procedures.
Education
2th PUC -
Dr. Ambedkar Memorial Educational Trust
Indiranagar05-2019
High School Diploma -
St. Jude's English High School
Bangalore 03-2017
Skills
- Inventory management
- Data analysis
- Regulatory compliance
- Process optimization
- Team leadership
- Customer service
- Performance monitoring
- Problem solving
- Microsoft Excel
Timeline
Inventory Management Analyst
Zepto
11.2024 - Current
Rider Management
Zepto
11.2023 - 10.2024
Shift In-Charge
Zepto
06.2022 - 09.2023
Team Leader
Shadowfax Technologies PVT LTD
01.2022 - 06.2022
2th PUC -
Dr. Ambedkar Memorial Educational Trust
High School Diploma -
St. Jude's English High School
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