Shanthala US
Bengaluru
Summary
Result oriented & operations executive with more than 12 years of experience in Finance & Account, Supply chain, Procurement Operations and Digital Ad Operations. Working experience with clients across the globe from various industries like manufacturing, OnG, food processing, networking and social media platforms. Hands on experience in transitions, global training delivery, operations management, risk and compliance, employee counseling, attrition management, project and people engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Accenture Solutions Pvt Ltd
Bengaluru
07.2018 - Current
- Led demand planning efforts to ensure accurate forecasting and inventory optimization.
- Formulated and implemented comprehensive procurement strategies, resulting in a 15% cost reduction and improved supplier relationships.
- Collaborated with cross-functional teams to optimize inventory levels, reducing excess stock by 20% and improving cash flow.
- Worked closely with logistics and distribution teams to streamline the supply chain and enhance overall efficiency.
- Conducted regular process audits to identify areas for improvement and implemented corrective actions.
- Implemented and managed the integration of SAP/ERP, O9 & Ivalua systems to optimize sourcing processes and enhance data accuracy.
- Managed project timeliness, user issues, problem resolution, and provided weekly and monthly performance and user metrics reports to management
- Managed resource planning, scheduling and performance management of the Content moderation team
- Formulating need based cross training plans for developing multi skilled workforce for cross utilization within sub processes for optimum efficiency
- Leveraged data analytics tools to analyze key performance indicators (KPIs) and make data-driven decisions.
- Conducted cost-benefit analyses for various supply chain initiatives, identifying opportunities for cost reduction and efficiency improvement.
- Mentored and trained team members, fostering a culture of continuous learning and professional development.
- Cultivated and maintained strong relationships with key vendors and suppliers, fostering long-term partnerships.
- Implemented regulatory majors towards cost avoidance with the savings of $35M in 10 months against the target of $10M for 1 yr.
Operations Team Lead
Capgemini Services Pvt Ltd
Bengaluru
06.2016 - 11.2017
- Transitioned and Lead Procurement Operations (PR to PO) for the food processing industry for MRO products and services with a team of 15+ strong procurement professionals
- Designed, reengineered, and implemented the procurement and quality framework for the firm
- Heading a team who are responsible for internal PO audit, sourcing compliance and reporting
- Monthly sourcing projects validation to include contract compliance execution, savings, budget threshold approval and reporting to management and business owners
- Leading the compliance breach calls and timely escalation to business owners
- Responsible for procurement policy change management within the account
- Positioned the teams as 'Successful SLAs Achiever' year on year with ZERO penalties Lead and implemented cost savings projects worth of $ 0.7 Million with 02 FTEs saving
- Open order management for effective inventory turn around and smooth supply chain base and transit of materials (goods) to warehouse
- Drive Process improvements to achieve high degree of customer satisfaction and process standardization
- Worked as a support to PMO, at the time of crisis taking up Client calls from work location to maintain effective co-ordination between the client and the employer
- Responsible for leading supplier communications pertaining to corporate initiative to streamline indirect spend into preferred purchasing process
- Part of mobilization team to smooth transition of process from onshore to offshore by taking critical part in risk mitigation, SOP review and training plans for offshore teams
- Create project staffing plan and enable operations staffing; provide daily status on hiring
- Face of the organization and part of critical client visits and walk through.
Business Operations Procurement Analyst
Accenture Solutions Pvt Ltd
Bengaluru
10.2010 - 05.2016
- Pioneered and transitioned PR to PO process for a most reputed Oil & Gas company from onshore to offshore
- Responsible for SLA (Quality and TAT) reporting, internal quality checks, workload allocation and performance feeder for management
- Responsible for on time audit report submission and audit scores Scheduling and Managing Team's Daily Activities
- Documentation of change in Key stake level document/SOP
- Daily calls with clients on the team metrics update
- Conducting supplier calls on weekly basis to build the relationship Individual one on ones with team members on monthly basis
- Conducting appraisals for the team on half yearly and yearly basis
- Generating Team's weekly/monthly performance reports & Presenting to the Clients Handling Escalations, analyzing team's and individual's performance
- Preparing training documentation
- Training the new team members and working methodologies
- Working on critical customer reports by maintaining 100% productivity Maintaining Attendance, Leave Tracker and Dash Board Leading governance calls across procurement management team at onsite
- First level of escalation point of contact for process flaws
- Striving for one team approach with regular coordination with business owners, VMD, AP and procurement team to achieve process excellence
- Performed internal auditing role
- Yellow belt certification and part of automation and process improvements projects.
Process Associate
Affiliated Computer Services
Bengaluru
10.2009 - 09.2010
- Was part of Invoice processing team (AP)
- Download of invoices from the ERP system, validate and processing it for the payment as per the prescribed process in SOP
- On time communication with Approver for the payment approval and recording the same for the further reference
- On time invoice payments and reasonable for the 98% Quality and 100% TAT
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Education
MBA: Finance -
BNMIT College of Management
07.2009
BCom: Accounts -
Smt. Indira Gandhi College
05.2007
Skills
- Stake holder management
- Risk & Compliance management
- Budgeting and Forecasting
- Strategic Planning
- Project Management
- Operations Management
- Cost Reduction & Containment
- Vendor & Supplier Management
- Process Change & Implementation
Certification
- Digital Marketing Fundamentals
- Content and Email marketing Certified
- Certified Stake Holder Management Trainer
Accomplishments
- Certification on Digital Marketing Fundamentals, Content and Email Marketing.
- Scrum Fundamentals Certified.
- Achieved performance based monthly and yearly top team award Awarded as "Women of the Month" for the taking a lead role in the people engagement activities and founder of the Ladies club in Accenture as "SPANDANA" and CSR group- Srishti and effectively managed people engagement activity for ~1800 employees, leading from Bangalore.
- Implementation of Strong controls and compliance system for flaw and fraud less operations.
- Certification on faculty training on Stake holder Management
- Received the honor of the most prestigious award "Leadership DNA", as an out performer.
Languages
- English
- Kannada
- Hindi
Timeline
Business Operations Manager
Accenture Solutions Pvt Ltd
07.2018 - Current
Operations Team Lead
Capgemini Services Pvt Ltd
06.2016 - 11.2017
Business Operations Procurement Analyst
Accenture Solutions Pvt Ltd
10.2010 - 05.2016
Process Associate
Affiliated Computer Services
10.2009 - 09.2010
MBA: Finance -
BNMIT College of Management
BCom: Accounts -
Smt. Indira Gandhi College
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