Shanthan Kumar R

Client: Business Excellence - Competency Development, Role: Business Analyst

• Developing and executing a comprehensive growth strategy that aligns with the competency's overall growth goals, including identifying growth opportunities, target markets, profitability, and KPIs.
• Analyzed financial performance and identified cost-saving opportunities, resulting in a 5% reduction in operational costs.
• Ensured accurate tracking of resource utilization and profitability across a portfolio exceeding 1800 individuals.
• Conducted detailed analysis of current systems and processes to pinpoint improvement opportunities.
• Worked closely with clients, resources, and managerial staff to provide operational support and project updates.
• Generated over $10 million revenue growth for FY'24 through strategic market positioning and pricing adjustments.
• Monitored low-performing projects' progress by actively tracking, resolving problems, publishing progress reports, and recommending actions.
• Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
• Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
• Involved in launching redesigned SaaS software product utilizing AI, ML and Cloud technologies.

Client: CITI BANK (USA), Role: Business Analyst – QA & QC Process

• Led the business reporting team to identify and resolve errors in the credit approval value chain.
• Supervised evaluation procedures for loans exceeding $1 million to guarantee adherence to regulatory benchmarks.
• Created metrics and reports presented to senior management, helping to reduce error rates to under 5% within 6 months.
• Collaborated with the clients' credit officers' team to streamline processes from loan approvals to disbursal.
• Spearheaded the analysis of end to end client business workflows, banking operations and credit approval process.
• Supported senior delivery managers in presenting solutions to eliminate process errors. Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
• Streamlined quality assessment processes by implementing automated scoring systems, cutting task duration significantly to less than half an hour.
• Streamlined and optimized workflow and communication by implementing an agile framework.
• Created and designed business intelligence databases, spreadsheets or outputs. Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Gathered business intelligence from industry reports, public data, and created multiple dashboards in Tableau by utilizing numerous Tableau Desktop features, including Measures, Dimensions, and Hierarchies.

• Managed digital customer journey for SMEs and mortgage customers, comprising 60% of company's business share.
• Achieved 30% growth in lead generation over one quarter by implementing an enhanced incentive program for the sales team
• Evaluated the efficacy of channel partners, offering strategic advice and implementing a revenue sharing initiative that increased loan disbursements by 10% MoM
• Streamlined reporting processes by creating data-driven visualizations using Power BI, saving 8 hours weekly.
• Enabled efficient workflow transformation utilized by over 2000 channel partners and more than 600 sales associates.
• Streamlined loan eligibility evaluation to under 10 minutes through the introduction of tailored AI-based scorecard systems.
• Teamed with peers to formulate strategic business plans, evaluated financial impacts, and performed in-depth feasibility studies.
• Crafted customer retention initiative achieving 5% drop in customer churn.
• Developed dynamic sales reports, using Tableau Einstein Analytics enabling data-driven decision-making.
• Oversaw initiation of a mobile platform empowering the sales team with tools for tracking targets, assessing average sales performance, and measuring turnaround times.