Shanthi Pachiappa

• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Met project deadlines without sacrificing build quality or workplace safety.
• Made decisions independently and collaboratively on [Type]-related challenges.
• Accelerated progress by continually reviewing performance, budgets and project timelines.
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed and scheduled phases for large projects.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Evaluated interactions between associates and customers to assess personnel performance.
• Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
• Maintained customer account information database by canceling and updating customer accounts.
• Conducted surveys to determine customer opinion of products and services.
• Addressed on average [Number] inbound customer calls daily.
• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Maintained documentation for facility compliance and employee health.
• Implemented behavioral performance management system to define expectations and identify areas for improvement.
• Led and directed work of [Number] HR team members and handled hiring, training and termination.
• Aligned departments with organizational processes, implementing HR directives accordingly.
• Reviewed and responded to urgent HR-related escalations.
• Launched internal skills and leadership training program via electronic learning management system, gaining [Number] new trainees within first quarter of deployment.
• Maintained open-door policy to encourage employee communication and conflict resolution.
• Implemented formal performance management guidelines to reduce inconsistencies and increase productivity.
• Drafted, edited and implemented safety protocols to reduce and mitigate workplace incidents.

I was part of R&D 14 division and the job Involves Research, Development, Testing and troubleshooting of Switch Mode power supply

• Liaised with internal departments to optimize productivity and efficiency.
• Checked, repaired and repacked survival equipment to meet specifications.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Managed maintenance activities, supervised staff and inspected equipment.
• Tested systems, noting issues and completing preventive maintenance.