Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishment
Certification
Timeline
Generic

Shanthi Sethuraman

Chennai

Summary

I am a goal oriented, value driven professional with diverse management and technology experience gained from IT delivery, Program management, P&L management, Product management and Operational roles. I have around 20 years of IT experience delivering large scale transformation programs for leading global customers. I am highly collaborative, flexible and keen on personal effectiveness and people development.


Overview

25
25
years of professional experience
5
5
years of post-secondary education
5
5
Certifications

Work History

Service Delivery Lead

Cognizant Technology Solutions
09.2023 - Current
  • Successfully ensured the transition of all enterprise applications from the Incumbent to Cognizant
  • Served as the primary point of contact for clients, addressing concerns promptly and professionally
  • Conducted daily standup team meetings to review progress, address challenges, and share best practices.
  • Facilitated effective communication between internal teams and external stakeholders/vendors to ensure seamless coordination during the execution phases.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Enhanced client satisfaction by providing timely support and resolving issues effectively.
  • Reduced costs by optimizing resource utilization and eliminating redundancies in the service delivery process.
  • Implemented new technologies to automate repetitive tasks, increasing overall productivity of 15% in the 1st year

Central PMO Lead, Enterprise Platform Services

Cognizant Technology Solutions Ltd.
03.2021 - 08.2023
  • Anchor the PM Guild initiatives for the EPS by driving Trainings & Certifications for the PMs, evaluating the program management maturity of the projects, making Standards, templates and golden samples availability to PMs, mentor/support the PMs with experts, review of the key programs with the leadership, monthly regular sessions on key PM topics to the PMs
  • Drive PMO activities within the EPS on analysis of bid vs did variances and its governance with leadership, preparation of consolidated tracker with all project data on monthly basis, PMO Chatbots for leadership for easy access to delivery/financial data, Contingency & Exception spend reports at project level and at practice level for visibility of the leadership
  • Drive the analysis from analysts reports & presentation to the leadership for incubating the capabilities of top 2 platforms within EPS
  • Drive & be part of the committee for the yearly award categorization and finalization at EPS level

Consultant

Freelancer
10.2019 - 02.2021
  • Performed Data Migration Audits, Application Audits, ISO 27001 AUDITS, SOC2 Type 2 audits for multiple clients focusing on Security, Availability and Confidentiality as Trust principles
  • Mentoring / Taking classes to the PG-BABI Great Lakes students and guiding them on their projects


Delivery Lead, PepsiCo Inc

Cognizant Technology Solutions Ltd.
09.2014 - 09.2018
  • Delivery Management for Business Intelligence & Data portfolio of PepsiCo with a team size of around 200 resources (dotted & direct resources) handling around $20Mn USD
  • Responsible for driving solutions for all the RFPs in the portfolio, key & large ones being DB2 Warehouse migration, Retail Selling Intelligence platform, AVM deal for PepsiCo LATAM
  • Responsible for the delivery of Digital transformation programs, BI and huge data transformation projects, core analytics projects like RFM analysis for consumer segmentation, Sentiment analysis for blended product, Sales volume prediction
  • Skill building on both technical & soft-skills and resource on-boarding on relevant skillset
  • Chaired the Business Continuity execution for the region during the Chennai flood situation
  • Budget management, Contract management, P&L forecast management and tracking, reporting the financials to leadership, Invoice management & tracking of payments and its closure
  • Resource management, Risk & Escalation management, Scope & CR management, Communication management with both internal & external stakeholders, Quality check, Status monitoring & control, Performance & Feedback management of resources
  • Spearheaded the Security audit for PepsiCo covering the Logical, Physical, HR and Compliance requirements. Ensured frequent updates to customer and brought closure to all audit findings.

Delivery Lead, Cognizant Application Services

Cognizant Technology Solutions
01.2012 - 08.2014
  • Led the transformation group from IT side and responsible for the delivery of Margin management & Optimization program, Deal Pricing, Enterprise Performance Management programs for Cognizant.
  • Instrumental in implementing the Lean Startup methodology & Design Thinking principles for all the programs handled in CAS.
  • Organization Change management in terms of driving the rollouts of programs to all the Business Units within the organization for each of the releases
  • Responsible for driving the Service Excellence for the BAU support for the entire group and produced productivity improvement of 10% in the 1st year.

Project Manager, Kimberly Clark

Cognizant Technology Solutions Ltd
09.2007 - 09.2010
  • Was a key contributor for the due-diligence activities and process setup during the transition and the Steady State period
  • Project management of Supply chain portfolio support of applications of (direct) team size of more than 60 resources
  • Monitored the SLA’s and focused on ticket reductions & productivity improvements by implementing Six-Sigma for the client
  • Ensured that all key leads are Six Sigma certified
  • Managed the Mainframe to .NET large-scale conversion project for the Order-To-Cash application for Kimberly-Clark
  • Showcased the transition methodology followed for Kimberly-Clark during client visits within Cognizant which served as one of the key winning points for addition of new clients across
  • Innovation Champion for Kimberly Clark and was responsible for driving innovation within Consumer Goods vertical coordinating with all the Delivery Managers.

Product Lead, EMMPower

Cognizant Technologies Solutions
09.2005 - 07.2006
  • Product/Technical Lead for the marketing management application developed using .NET with the backend of MS SQL Server
  • Traveled onsite & was working closely with the customer during requirement gathering phase and Implementation phase
  • Helped in the configuration of the application for its customers
  • Acted as the sole touchpoint for customer & handled all support activities from offshore post implementation

Technical Lead, Schwans Food Company

Cognizant Technology Solutions, CTS
09.2003 - 08.2005
  • The project is a reverse engineering project that transforms wide range business application from Mainframe to dot NET using C# as the programming language
  • Acted as the Technical Lead for the GL module and was actively working closely with the client on the design, implementation and its review
  • In addition to the implementation of the functionalities of the existing Mainframe application, was also responsible for delivering various enhancements along with improvement in the performance and usability of the system

Technical Developer, Merrill Lynch

Mahindra Satyam
06.1999 - 08.2003
  • Enhancement & Support of the Direct Markets Portal managing the SLA’s
  • Impact analysis on the defects and fix/deployment of it to the testing & Production servers
  • Development of packaging tool as a value-add to the Customer

Education

Master of Computer Applications (MCA) -

Pondicherry University
Puducherry
05.1996 - 06.1999

Post Graduate - Business Analytics and Business Intelligence

Great Lakes Institute
Chennai
05.2018 - 06.2019

Certified Information Systems Auditing (CISA) -

ISACA Institute
02.2018 - 06.2019

Skills

Delivery Management, Program Management, Data Analytics, Machine Learning Models, Tableau, IT Systems Audit

ITIL Knowledge

Additional Information

  • Technical skills used : ASP.NET, C#, XML, JavaScript and SQL-Server 2000, VBScript, ML Modelling, Tableau, R, Python

Accomplishment

  • “Global Project of the year – Runner Up” for executing one of its kind transformation program from Mainframe to .NET for Schwan’s’ Food Services in 2005
  • Project Manager-Runner-Up of the Year 2007-2008 in the RHMLCG (within Retail & Consumer Goods, Hospitality, Manufacturing Logistics) group of Cognizant.
  • “Global Project of Year Award” for flawless transition & applications support for Kimberly Clark in 2010
  • Process Excellence Award of the year 2012 - For the delivery of Margin Optimization program for Cognizant


Certification

SAFe Agilist

Timeline

Service Delivery Lead

Cognizant Technology Solutions
09.2023 - Current

Central PMO Lead, Enterprise Platform Services

Cognizant Technology Solutions Ltd.
03.2021 - 08.2023

Consultant

Freelancer
10.2019 - 02.2021

Post Graduate - Business Analytics and Business Intelligence

Great Lakes Institute
05.2018 - 06.2019

Certified Information Systems Auditing (CISA) -

ISACA Institute
02.2018 - 06.2019

Delivery Lead, PepsiCo Inc

Cognizant Technology Solutions Ltd.
09.2014 - 09.2018

Delivery Lead, Cognizant Application Services

Cognizant Technology Solutions
01.2012 - 08.2014

Project Manager, Kimberly Clark

Cognizant Technology Solutions Ltd
09.2007 - 09.2010

Product Lead, EMMPower

Cognizant Technologies Solutions
09.2005 - 07.2006

Technical Lead, Schwans Food Company

Cognizant Technology Solutions, CTS
09.2003 - 08.2005

Technical Developer, Merrill Lynch

Mahindra Satyam
06.1999 - 08.2003

Master of Computer Applications (MCA) -

Pondicherry University
05.1996 - 06.1999

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