Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shanthini A S

Shanthini A S

Deputy Manager
Chennai

Summary

Energetic and organized professional with knack for effective leadership and problem-solving. Possesses deep understanding of operational management and excels in strategic planning and team coordination. Committed to driving organizational success through innovative solutions and efficient processes.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Deputy Manager

HCL Tech
12.2024 - Current
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.

Associate Manager

HCL tech
09.2022 - Current
  • Collaborate with senior management to develop HR strategies aligned with business objectives, resulting in expanding my team against all process stages over two years
  • Leading Query management team for TechBee program across India
  • Ability to manage and handle diverse team of communication, culture and process wise
  • Managed training regarding new process update and KT sessions for new team members
  • Assigned shifts and managed team member's schedule
  • Managed over 100+ employees queries call per day
  • Preparing weekly and monthly reports for team
  • Led additional role each time when required from upper management
  • Presented progress, issues and final results to upper management
  • Worked on improvement of building whole new application for current process in order to maximize accuracy and visibility of team activities and minimize process time and errors

Executive Assistant

Experis IT
11.2021 - 08.2022
  • Company Overview: Worked for HCL Tech
  • Strategized and created goals, deadlines, schedules and identified necessary resources and team members
  • Manage employee relations issues, conducting investigations and implementing resolutions to ensure a positive work environment and compliance with policies and regulations
  • Assigned shifts and managed team member's schedule
  • Preparing weekly and monthly reports for team
  • Worked for HCL Tech

Front Office Executive

Vuram Technologies Pvt ltd.
01.2018 - 05.2018
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers

Administrator and P&A

Prompt Systems
08.2012 - 07.2014
  • Computerized office activities, maintained customer communications, and tracked records through delivery
  • Entered and maintained departmental records in company database
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
  • Collected, validated, and distributed information to employees
  • Troubleshot employee concerns and recommended corrective actions to resolve issues
  • Managed company schedule to coordinate calendar and arrange travel
  • Maintained personnel records and updated internal databases to support document management
  • Coordinated with human resources department to handle payroll and personnel databases
  • Managed with 100+ employees' payroll and travel allowances

Citizen Support Executive

CMC Ltd.
01.2011 - 03.2012
  • Coordinated priority of support work based on client and business needs
  • Provided remote software services to correct reported issue
  • Managed customer-facing FAQ and knowledgebase on Passport seva kendra sources
  • Updated detailed systems and databases to update client and communication records
  • Translated technical terminology for clients to communicate through ticket system
  • Maintained composure when faced with difficult customer situations

Education

MMS - Human Resources Management

Thiagarajar College
08.2008 - 04.2010

Skills

  • Public speaking
  • Customer relationship management (CRM)
  • Business development
  • Orientation and training
  • Stakeholder Management
  • Employee Relation
  • Staff Management
  • Operations management
  • Human resources management
  • Team building

Timeline

Deputy Manager

HCL Tech
12.2024 - Current

Associate Manager

HCL tech
09.2022 - Current

Executive Assistant

Experis IT
11.2021 - 08.2022

Front Office Executive

Vuram Technologies Pvt ltd.
01.2018 - 05.2018

Administrator and P&A

Prompt Systems
08.2012 - 07.2014

Citizen Support Executive

CMC Ltd.
01.2011 - 03.2012

MMS - Human Resources Management

Thiagarajar College
08.2008 - 04.2010

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Shanthini A SDeputy Manager