SHANTHINI P K
Business Tester
Chennai
Summary
Experienced Strategic Quality Analyst adept at developing SOPs and training materials to drive adherence to quality standards.
Skilled in identifying operational pain points and implementing actionable improvements to reduce corporate costs and enhance quality consistency. Polished quality analyst with 2 years of experience in the quality assurance field. Demonstrated expertise in QA and Agile methodologies.
A competent professional with 4 years of cultural experience in cash management operations in the banking sector and 1 year of working experience in Testing and Reporting services.
Experienced Quality Analyst adept at process improvement, data analysis, and quality audits. Proficient in Six Sigma methodologies and ISO standards.
Track record of improving product quality and implementing successful testing strategies. Skilled in driving efficiency and productivity through process optimization.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
BUSINESS ANALYST
Pershing India Operational services Private Limited
8 2022 - Current
- Developed and executed manual test cases in applications such as Netx360 and Mainframe.
- Testing different portals within Netx360 such as Client onboarding, Client Onboarding migration to 2.0, Multi account opening, Account services, Cat Cais and RPM.
- Contributed to an efficient development process by proactively reporting bugs along with detailed steps to reproduce them accurately.
- Supported a positive team culture through proactive involvement in knowledge-sharing sessions and ongoing learning opportunities within the QA community.
- Enhanced product quality by meticulously executing manual test cases and identifying defects in software applications.
- Ensured seamless user experience by rigorously testing application interfaces across multiple browsers and platforms.
- Promoted collaboration between QA and development teams by actively participating in daily stand-ups, sprint planning meetings, and retrospectives.
- Reduced regression testing time by prioritizing test scenarios based on risk analysis and project requirements.
- Validated functional requirements with comprehensive test plans, resulting in improved application performance and stability.
- Created detailed process flows and user stories to document system requirements and design solutions
- Collaborated with developers to swiftly identify, reproduce, and resolve critical bugs, ensuring timely delivery of high-quality products.
- Identified gaps between current state and desired future state operations
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality
- Managed defect creation and tracking
- Successfully led numerous complex projects encompassing FACTA (Foreign Account Tax Compliance Act), OFAC, e-KYC, and PONA Retirement
- Worked effectively on projects involving complex and in-depth rules such as W8 and W9
- Assisted in developing training materials for internal staff on new products or services
- Delivered timely support by tracking issues and communicating resolutions to end users
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
ASSOCIATE ANALYST
Fidelity Investments
07.2021 - 07.2022
- Worked in Testing and Reporting services, specialized in Non-Discriminating Testing
- Conducted NDT tests annually to ensure equitable benefits for all eligible employees
- Performed ADP and ACP tests for firms providing 401K match or after-tax contributions
- Ensured accuracy of employer contributions by performing 403B and 415 tests
- Performed various tasks such as QNEC, Prior year Prework, and SH prework to enhance workflow
- Efficiently handled data management tasks as part of my responsibilities as an Agility associate
- Responsible for processing Fund transfer payments on behalf of Citibank, along with handling client escalations and contributing to application testing
- Conducted daily process reviews to identify areas for improvement and increased efficiency
- Developed process documentation, including procedure manuals, user guides, and job aids
- Ensured accurate and timely processing of swift payments such as MT103, MT202, and MT202COV
- Utilized Flexcube, FX pulse, Norclear, Bankers Almanac, and CITIFT applications as an end user
- Handled MIS documents and conducted activities including EOD, productivity charts, productivity hours, error reports.
PROCESS ASSOCIATE
Tata Consultancy Services
07.2017 - 07.2021
- Scheduled and facilitated regular QCM meetings for quality assurance
- Attained the position of checker quickly
- Reconciled client escalations, queries, and investigations related to payments from both internal departments and clients
- Implemented rules to analyze and rectify errors in Non Systematic Payments, ensuring long-term resolution
- Conducted training sessions for new hires.
Education
Bachelor of Arts - Accounting And Computer Science
Sri Kanyaka Parameswari College of Arts & Science, Madras University
Chennai 04.2001 - 05.2017
Skills
Business process improvement
Quality Assurance and Workflow Analysis
Scrum processes, Sprint Planning and leading scrum meetings
Presentation Skills
Project Management
Risk Identification
Agile Best Practices
Acceptance criteria and Customer requirements analysis
Cross-Functional Teamwork
Test case development
Certification
Manual Testing
Accomplishments
- Become a verifier in a short span of time (2 Years).
- Got appreciation and Star performer award for 3 Process automation and FT save.
- Got 4 appreciations from client to provide deliverables for good presentation.
- Got Star performer awards 11 times in 4 years.
- Got appreciation mail from the clients for prompt and timely responses.
Personal Information
- Father's Name: Kumaresan P R
- Date of Birth: 04/17/97
- Gender: Female
Activities
- Go on Hiking
- Art works
- Bridal make up and Mehandi
Languages
Tamil
English
References
References available upon request.
Make up and Mehandi Artistry
I'm an professional Bridal make up and Mehandi Artist
Timeline
ASSOCIATE ANALYST
Fidelity Investments
07.2021 - 07.2022
PROCESS ASSOCIATE
Tata Consultancy Services
07.2017 - 07.2021
Bachelor of Arts - Accounting And Computer Science
Sri Kanyaka Parameswari College of Arts & Science, Madras University
04.2001 - 05.2017
BUSINESS ANALYST
Pershing India Operational services Private Limited
8 2022 - Current
Manual Testing
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