SHANTHINI PRIYAA R
Banking
Bangalore
Summary
Proven in banking operations with a track record of enhancing customer satisfaction and loyalty at Bank. Expert in client relationship management and operations handling, achieving significant improvements in branch efficiency and performance
Overview
11
11
years of professional experience
2
2
Certifications
Work History
INSIGNIA RELATIONSHIP MANAGER
RBL
Bangalore
06.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
Imperia Relationship Manager
HDFC Bank
Bangalore
03.2020 - 05.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
Deputy Branch Manager
Indusind Bank
Bangalore
03.2019 - 02.2020
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
- Participated in community events as a brand ambassador, promoting bank products and services while building goodwill among local residents.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
- Analyzed market trends to stay current on industry best practices, incorporating new ideas into existing strategies for continuous improvement.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Boosted sales and customer loyalty through incentive programs.
- Implemented service improvements to enhance sales cycle.
Deputy Branch Manager
ICICI BANK
Bangalore
07.2013 - 02.2019
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Engaged employees in business processes with positive motivational techniques.
- Boosted sales and customer loyalty through incentive programs.
- Implemented service improvements to enhance sales cycle.
- Utilized financial software to prepare consolidated financial statements.
Education
Master Of Business Administration - Finance
PAG INSTITUTE OF MANAGEMENT
Coimbatore 05.2013
Skills
Client Relationship
Cash Handling
Operations Handling
Cross selling
Team Handling
Languages
Tamil
Advanced (C1)
Telugu
Upper intermediate (B2)
Hindi
Elementary (A2)
English
Advanced (C1)
Certification
Nism
Timeline
INSIGNIA RELATIONSHIP MANAGER
RBL
06.2024 - Current
Nism
08-2022
Imperia Relationship Manager
HDFC Bank
03.2020 - 05.2024
Deputy Branch Manager
Indusind Bank
03.2019 - 02.2020
IRDA
08-2018
Deputy Branch Manager
ICICI BANK
07.2013 - 02.2019
Master Of Business Administration - Finance
PAG INSTITUTE OF MANAGEMENT