Shanthi Priya Venkatesan
Sales Development
Chennai,TN
Summary
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
11
11
years of professional experience
Work History
Sales Development Representative
Responsive (formerly RFPIO)
Coimbatore, India (Remote)
07.2023 - Current
- Contributed valuable insights during product development discussions to ensure offerings aligned with market demands and customer needs.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
Sales Executive
Zoho Corporation
Chennai, India
11.2021 - 03.2022
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Mentor & Solution Consultant
WhiteHat Jr
Remote
11.2019 - 04.2021
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Contributed to company growth by consistently exceeding sales targets through effective prospecting, negotiation, and closing techniques.
Customer Service Executive
Allsec Technologies
Chennai, India
07.2013 - 07.2014
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assisted customers with technical support inquiries.
- Provided technical support to Samsung clients remotely.
Education
B.Tech - Information Technology
SRM Valliammai Engineering College
Chennai, India 04.2001 -
Skills
Lead Qualification
Marketing support
Salesforce proficiency
CRM Management
Account development
Upselling
Timeline
Sales Development Representative
Responsive (formerly RFPIO)
07.2023 - Current
Sales Executive
Zoho Corporation
11.2021 - 03.2022
Mentor & Solution Consultant
WhiteHat Jr
11.2019 - 04.2021
Customer Service Executive
Allsec Technologies
07.2013 - 07.2014
B.Tech - Information Technology
SRM Valliammai Engineering College
04.2001 -