Shanti Gomes

In this high-impact, fast-paced role, I serve as the strategic anchor to the CMD, ensuring his office operates with precision, confidentiality, and unmatched efficiency.

• Optimized executive scheduling by managing a complex calendar of meetings, travel, and events, enabling the CMD to focus on high-level strategy while ensuring no opportunities or priorities are missed.
• Acted as the liaison between the CMD and key internal and external stakeholders, including government officials, VIP guests, and business partners, building strong relationships and ensuring seamless communication flow.
• Planned and executed end-to-end logistics for domestic and international travel, meetings, and high-level events delivering stress-free, perfectly coordinated experiences with zero disruptions.

• Led coordination with multiple group companies to collate critical business reports and insights—facilitating timely decision-making and cross-functional alignment.
• Prepared strategic briefs and research to support the CMD’s business development initiatives, ensuring he’s equipped with relevant, actionable intelligence at all times.
• Captured and tracked action points from high-level meetings through well-documented MoMs and proactive follow-ups—helping drive accountability and execution across teams.
• Maintained sensitive records and streamlined the filing system for key documentation—reducing retrieval time and ensuring information security.
• Oversaw administrative operations including expense reporting, interview scheduling, office supplies, and VIP protocols—creating a reliable, high-functioning environment.

By aligning daily operations with long-term business goals, I ensure the CMD’s focus stays where it matters most—on growth, leadership, and strategic impact.

• Proficient in managing calendars, adeptly scheduling meetings, appointments, conference calls, and virtual Zoom meetings.
• Skilled in organizing end-to-end travel arrangements, encompassing itnerary preparation, visa coordination, ticket and hotel booking, travel insurance, Forex arrangements, and seamless airport transfers.
• Effective handling of CEO office-related correspondence, including email management, prioritization, and responsive communication.
• Orchestrating seamless coordination among senior management for meetings, appointments, and diverse business matters.
• Facilitatating inter-departmental collaboration for the exchange of reports, project updates, and administrative affairs.
• Assumed responsibility for CEO guest management, overseeing processes such as Visitor Entry pass issuance, Conference Room setup, refreshment arrangement, and procurement of stationery.
• Authorized to approve Purchase Requisitions, Purchase Orders, and Service Receipt Notes within the system on behalf of the CEO.
• Proficiently operate the Employee Self Service platform, granting approvals for claims, travel requests, leave applications, and Power of Attorney submissions for department heads across all verticals.

• Held full responsibility for coordinating and managing all aspects of travel arrangements.

• Efficiently managed calendar scheduling to ensure opmized time utilization and operational efficiency.

• Actively engaged in addressing incoming calls and emails pertinent to the Marketing Department.

• Functioned as the primary point of contact for problem resolution concerning Medical Representatives, encompassing payment inquiries, commission matters, and product-related concerns.

• Proficiently issued memos, emails, and warnings in cases of underperformance by Medical Representatives.

• Skilfully handled email correspondence and calendar organization, effectively arranging and coordinating meetings.
• Proficiently oversaw the processing of credit and debit notes.
• Collaborated seamlessly with various departments to facilitate the exchange of reports and information.
• Ensured exceptional guest experiences through attentive care and coordination.
• Managed travel arrangements with expertise and precision.