Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shanti Mishra

Shanti Mishra

New Delhi

Summary

I am experienced Administrator with 10+ years of experience in streamlining operations, driving process improvements, and delivering cost savings. I have a proven track record of success in managing teams, developing strategic plans, and ensuring the highest levels of customer service.

Overview

10
10
years of professional experience

Work History

Senior Facility Executive

JLL, Jones Lang LaSalle
08.2017 - Current


  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
  • Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
  • Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
  • Created reports, presentations and other materials for executive staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Negotiated and executed contracts on behalf of department.

Front Desk Executive Cum Administrator

Bar Code India Ltd
07.2016 - 08.2017
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
  • Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
  • Coordinated shuttle services for guests traveling between the hotel and local attractions or transportation hubs efficiently.
  • Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
  • Facilitated group bookings for conferences or events, coordinating logistics with relevant departments to ensure seamless experiences.

Front Desk Executive Cum Administrator

MBL Infrastructures
03.2014 - 07.2017
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Managed front desk maintenance of client records and lab data.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Attended staff meetings and brought issues to attention of upper management.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Commerce (B. Com.) - Commerce

Delhi University
Delhi
2024

Higher Secondary School (H.S.C.) - Commerce

RKAVM School
Delhi, India
2001

Secondary School -

RKAVM School
Delhi, India
1999

Skills

  • Office Management
  • Documentation And Reporting
  • Staff Training and Development
  • Meeting Coordination
  • Budgeting and financial management
  • Resources Allocation
  • Customer Engagement
  • Ethics-focused
  • Event Coordination
  • Inventory Management
  • Performance Evaluations
  • Emergency Response
  • Preventive Maintenance
  • Goal Setting
  • Decision-Making

Timeline

Senior Facility Executive

JLL, Jones Lang LaSalle
08.2017 - Current

Front Desk Executive Cum Administrator

Bar Code India Ltd
07.2016 - 08.2017

Front Desk Executive Cum Administrator

MBL Infrastructures
03.2014 - 07.2017

Bachelor of Commerce (B. Com.) - Commerce

Delhi University

Higher Secondary School (H.S.C.) - Commerce

RKAVM School

Secondary School -

RKAVM School

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