Shanti Rawat
Customer Service & HR
Ramnagar
Summary
To secure a position with a well-established organization with a stable environment and Challenging assignments that will lead to a long lasting relationship in the field of tourism.
Over the past 10 years, I got an experience, which has helped me a lot to adapt myself to diverse environments. Throughout my professional career I have never shied away from any responsibility and have always given my best to achieve the goals of the organization for which I have worked. I have successfully been popular within the people with whom I work, professionally or otherwise. My reading has helped me in understanding people and will hopefully continue to do so while I rise in my career.
Overview
10
10
years of professional experience
1
1
Language
Work History
HR Coordinator
Ski And Snow Resort PVT LTD
03.2022 - 03.2024
- Workforce Planning, Recruitment, Onboarding
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Provided professional services and support in a dynamic work environment.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Customer Care Officer
Ski And Snow Resort PVT LTD
08.2014 - 03.2022
- Coordinated timely responses to online customer communication and researched complex issues.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Managed high call volumes with exceptional time management and multitasking skills.
Education
Senior Secondary (10 + 2) -
G.G.I.C Kotabagh
Business Management
KUMAUN UNIVERSITY NAINIATL
KUMAUN UNIVERSITY NAINITAL2016
MBA - Human Resources Management
SIKKIM MANIPAL UNIVERSITY
04.2001 -
Skills
Custom
Problem solving, creativity, listening
Custom
Microsoft Word, Excel, and tally ver. 5.4 7.3 & ERP9, Six Month Computer Diploma in accounts, One year Computer Diploma
Personal Information
- Date of Birth: 25TH JUNE 1992
- Gender: female
- Nationality: Indian
- Marital Status: unmarried
Custom
I am here by declaring that all the above-mentioned details are true to the best of my knowledge and belief.
Timeline
HR Coordinator
Ski And Snow Resort PVT LTD
03.2022 - 03.2024
Customer Care Officer
Ski And Snow Resort PVT LTD
08.2014 - 03.2022
MBA - Human Resources Management
SIKKIM MANIPAL UNIVERSITY
04.2001 -
Senior Secondary (10 + 2) -
G.G.I.C Kotabagh
Business Management
KUMAUN UNIVERSITY NAINIATL
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