Shanti Rawat
Customer Service & HR
Ramnagar
Summary
To secure a position with a well-established organization with a stable environment and Challenging assignments that will lead to a long lasting relationship in the field of tourism.
Over the past 10 years, I got an experience, which has helped me a lot to adapt myself to diverse environments. Throughout my professional career I have never shied away from any responsibility and have always given my best to achieve the goals of the organization for which I have worked. I have successfully been popular within the people with whom I work, professionally or otherwise. My reading has helped me in understanding people and will hopefully continue to do so while I rise in my career.
Overview
10
10
years of professional experience
1
1
Language
Work History
HR Coordinator
Ski And Snow Resort PVT LTD
03.2022 - 03.2024
- Workforce Planning, Recruitment, Onboarding
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Provided professional services and support in a dynamic work environment.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Customer Care Officer
Ski And Snow Resort PVT LTD
08.2014 - 03.2022
- Coordinated timely responses to online customer communication and researched complex issues.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Managed high call volumes with exceptional time management and multitasking skills.
Education
Senior Secondary (10 + 2) -
G.G.I.C Kotabagh
Business Management
KUMAUN UNIVERSITY NAINIATL
KUMAUN UNIVERSITY NAINITAL2016
MBA - Human Resources Management
SIKKIM MANIPAL UNIVERSITY
04.2001 -
Skills
Contract Negotiation
Hiring and Onboarding
Recruitment and selection
Data Entry and Reporting
Improving Organizational Standards
Maintains confidentiality
Self Motivation
Employee Development
Custom
Problem solving, creativity, listening
Custom
Microsoft Word, Excel, and tally ver. 5.4 7.3 & ERP9, Six Month Computer Diploma in accounts, One year Computer Diploma
Personal Information
- Date of Birth: 25TH JUNE 1992
- Gender: female
- Nationality: Indian
- Marital Status: unmarried
Custom
I am here by declaring that all the above-mentioned details are true to the best of my knowledge and belief.
Timeline
HR Coordinator
Ski And Snow Resort PVT LTD
03.2022 - 03.2024
Customer Care Officer
Ski And Snow Resort PVT LTD
08.2014 - 03.2022
MBA - Human Resources Management
SIKKIM MANIPAL UNIVERSITY
04.2001 -
Senior Secondary (10 + 2) -
G.G.I.C Kotabagh
Business Management
KUMAUN UNIVERSITY NAINIATL