Shanti Vishwakarma
Banker
Bhopal,Madhya Pradesh
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Customer Services Manager
IDFC FIRST BANK LTD
10.2021 - 04.2024
- Developed and implemented customer service policies and procedures.
- Established relationships with key retail accounts.
- Developed and maintained policies and procedures related to disbursements, ensuring consistent practices across the organization.
Bank Operations Officer
ICICI BANK LTD
10.2019 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Executive
Smart Value Products And Services
07.2014 - 06.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Education
PGDCA -
Sankul Institute
Bhopal, MP01.2018
Master of Commerce - Marketing Management
Vikramaditya College
Bhopal, MP06.2017
Bachelor of Commerce - Computer Application
Geetanjali College
Bhopal, India01.2015
12th - Maths And Commerce
Elite School
Bhopal, India01.2012
10th -
Elite School
Bhopal, India01.2010
Skills
- Time Management
- Regulations Compliance
- Operations Management
- SQL
- Python
- Excel
- TABLEAU
Certification
- Certificate of NISM
- Certificate of IRDA
- Certificate of NIIT
- Certificate of Analyst
Contact No
7879352261
Current Profile
- Handling C.V, JLG. PL, TW, Used car, Tractor, GOLD LOAN disbursement as well.
- Handling clearing CHEQUES.
- Joint key custodian for vault/ cheques /FDR/ DD / I-kit / drop box.
- Handling CASH and NON-CASH transaction.
- Tracked loan payment and addressed late payment issues.
- Responsible for monitoring front desk and customer service expectation.
- Handling branch PETTY CASH bills.
- Maintained staff payroll information and ensured timely disbursement.
- Assured quarterly internal AUDIT.
Current Location
Bhopal
Extracurricular Activities
Participated and won prizes in various Drawing and Rangoli competitions. Grabbed First position in painting in district level in the year 2009. Grabbed certificate in operations.
Timeline
Associate Customer Services Manager
IDFC FIRST BANK LTD
10.2021 - 04.2024
Bank Operations Officer
ICICI BANK LTD
10.2019 - 10.2021
Sales Executive
Smart Value Products And Services
07.2014 - 06.2015
PGDCA -
Sankul Institute
Master of Commerce - Marketing Management
Vikramaditya College
Bachelor of Commerce - Computer Application
Geetanjali College
12th - Maths And Commerce
Elite School
10th -
Elite School
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