SHANTIAL FERNANDES
Dubai,United Arab Emirates
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Flex Middle East
06.2022 - Current
- Inviting candidates for Interviews, getting confirmation, and Informing the concerned department
- Arrange pick for visitors & candidates from metro or Jafza Gate if needed
- Arranging driver for cash & cheque Collection from Marketing Department
- Arranging Lunch for events & office gathering
- Arranging drivers to take staff for medical, EID stamping, transportation for staff & guest from airport pick up & drop, stay accommodations
- Assisting admin with travel & hotel booking, checking if OK-to-board is done for new employees
- Communicating with senior managers and other colleagues
- Exhibits polite and professional communication via phone, e-mail, and mail
- Make arrangement for meeting rooms, conference rooms & board rooms
- Order front office supplies & Pantry and keep inventory of stock
- Submit and reconcile expense reports for HR-Admin Department to Accounts
- Receive invoices and review for accuracy
- Sorting and distributing post mail & couriers and other clerical duties such as filing, typing, copying & scanning, Perform data entry
- Schedule appointments, meetings, and reservations as needed
- Update and maintain office policies and procedures.
Tele Sales Executive - Innovation
Mashreq DSA
09.2021 - 05.2022
- Assisting customers on Phone to fill and complete documentation online on bank portal
- Check if customer is eligible and convince them to apply for credit card
- Do cold telephonic calls to customer, explain them about credit cards Benefits and Features
- Meet daily sales call target
- Achieve Monthly Sales Target.
Front Office Assistant & Admin
WINGS9, Global Task
08.2020 - 07.2021
- Global Task- Wings9 is a Recruitment and Immigration Consultant with offices in India, UAE
- Answered clients’ calls and queries
- Filtering and Short Listing Candidates meeting client’s requirement
- Handling documentation of candidates
- Contributes to team effort by accomplishing related results as needed.
Office Assistant
Gulf Marketing Group (GMG) Dubai
01.2012 - 03.2016
- Answered customers’ calls and queries
- Manage incoming and outgoing communication
- Received and greeted clients politely, leaving a positive impression of the firm in their minds
- Collecting & disturbed internal & external mails
- Handing over & receiving cheques to correct suppliers & staff
- Take customer’s message if staff is busy in a meeting or out-of-office
- Coordinated with the staff at meetings and conferences to make arrangements for refreshments and meals
- Keep reception door closed always as guest/visitor is not allowed without receptionist permission/access
- Employment Verification & Bank related matters to accountant’s department
- Handling of stationery, pantry & IT request
- Dialing & making a note of international calls by staff
- Informing the pharmacy staff regarding there leave approval
- Making a record of visa & passport renewal
- Updating DHA & MOH pharmacy staff list when requested by manager.
Admin Assistant (Temporary)
Beiersdorf Middle East (Nivea), Dubai – U.A.E.
09.2011 - 10.2011
- Handled telephonic calls & attend to guests at the reception
- Fixing appointments, maintaining a database of clients, customers, etc
- Handled documents, fax correspondence, cheque collection entry, incoming & outgoing mails for internal office & courier booking/tracking, scanning of documents
- Placing all documents in pigeonhole, conference room booking & approval on business cards
- Catered to daily customer service enquiries
- General duties - typing of letters, faxes, sending and receiving e-mails, filing, working on Word, Excel & Outlook
- Organizing for lunch for event that take place in office.
Sales Executive
Chalhoub Inc Fze (Hospitality Partners), JAFZ, Dubai – U.A.E.
11.2008 - 08.2011
- Dealing with enquiries, complaints, and correspondence: where possible, helping directly; passing others on to appropriate members of staff; dispatch of standard information
- Promoting company’s products & services to identified and prospective clients
- Proven competency of dealing with customers from various classes, assisting them with orders and answering their questions regarding products and services
- Excellent communication and interpersonal skills and keenness to detail
- Competency of cross-selling the products and services to the clients
- Preparation of quotations & Orders Confirmation according to the sales team requirement
- Making Quotation Handled documents, fax correspondence, incoming & outgoing mails
- Maintained a complete portfolio of our clienteles
- General duties - typing of letters, faxes, sending and receiving e-mails, filing, working on Word, Excel & Outlook
- Managing the Business Centre - where faxes & e-mails for the entire office are sent, received and distributed accordingly to all departments, filing all related correspondence into daily and then monthly files
- Uphold quality standards, whereby ensures that all the services standards are complied.
Sales Coordinator
Jacky’s Group Of Companies, Dubai – U.A.E.
01.2008 - 10.2008
- Operate our phone system, communicate over the phone with our customers and vendor
- Effectively handled inquiries from new and existing customers, by phone, email, fax and face to face
- Reported to Department Manager
- Handling of all types of word processing work, also generating information/reports as and when required by the department for efficient functioning
- Maintaining effective coordination with all departments and colleagues to work as TEAM
- Responsible for maintaining complete secrecy of company’s dealings / transactions
- Preparation of all documents in ERP package, Orion 9.0 version (Oracle DBMS)
- (Sales Orders / Invoice / Purchase Orders / Delivery Instruction)
Receptionist Cum Admin Assistant
Jacky’s Group Of Companies, Dubai – U.A.E.
12.2006 - 01.2008
- Handled telephonic calls (10 lines) & attend to guests at the reception
- Handled incoming & outgoing mails
- Handled & coordinated all operational activities
- Fixing appointments, maintaining a database of clients, customers, etc
- Keeping record of Staff in/out +overtimes
- Preparing Gates Pass
- Ensure reception/ front desk is adequately stocked and information is updated and clearly displayed
- To under any other administrative duty when needed such as photocopying, filing etc.
Tel-sales Executive
Travel Port Pvt. Ltd, Hyderabad.
03.2006 - 09.2006
- Attending Telephone calls with 24 lines & 50 ext, handling incoming & outgoing mails
- Identifying customer needs and requirements, over the telephone and face to face
- Organizing specialist holidays tailored to customer’s own requirements
- Selling insurance and additional products and services
- Advising on health and visa requirements
- To undertake any other administrative duty when needed.
Education
Secondary School Leaving Certificate - Commerce
Rosary Convent High School
Secunderabad03.2003
Diploma In Cabin Crew Training -
Frank Finn Institute of Air Hostess Training
Hyderabad-India11.2005
Diploma In Desktop Management Skills -
Aptech
Hyderabad-India10.2005
High School Diploma -
Stanley Girls Jr. College
Secunderabad-India03.2006
High School Diploma -
Francis’ Jr. College
Secunderabad01.2003
Skills
- Information Security
- Expense Reporting
- Calendar Management
- Appointment Scheduling
- Filing
- Office Administration
- Data Entry & Organization
- Invoice Processing
- Administrative Support
- Event Coordination
- Travel Arrangements
- Microsoft Office Suite
Languages
English
Hindi
Telugu
Executivedigest
A hardworking and self-reliant individual, who is efficient in carrying out administrative tasks in pressured environments and competent to provide a good service for clients. Very well presented, diligent and a determined individual. Self-motivated with a very high level of commitment in any task undertaken. Works well on her own and is a good team member. Enthusiastic and hardworking individual who enjoys being part of a successful and productive team. Quick to grasp new ideas and concepts. Ability to work on own initiative and demonstrate high levels of motivation. Effective and pro-active communicator with ability to be objective. Posses good time management skills and able to meet with deadlines. Flexible and supportive. Computer literate and IT skills (Microsoft Packages, Internet and E-mail).
Organisationalexperience
Administrative Assistant, Flex Middle East, Dubai, 06/2022, Present
Keyassets
- Self-motivated with good communication skills that all the collaboration
- Relationships
- Good organizing & people management skills, strong & convincing abilities.
- Competent with quick grasping power.
- Focused, hardworking & self-confident.
Additional Qualification
- Diploma In Cabin Crew Training, Frank Finn Institute of Air Hostess Training, Hyderabad, 2005
- Diploma In Desktop Management Skills, Aptech, Hyderabad
Drivinglicense
Automatic Vehicle License
Personal Information
- Nationality: Indian (Christian)
- Marital Status: Married
- Visa Status: Employment Visa
Disclaimer
Along with my skills, I will bring creative, positive energy to the organization, accompanied by a desire and willingness to work with others to achieve a common goal. With an unmatched combination of enthusiasm, commitment and drive. I hereby declare that the information furnished above is true to the best of my knowledge.
Certification
Diploma In Cabin Crew
Diploma In Desktop Management Skills
Diploma In Safety
Timeline
Administrative Assistant
Flex Middle East
06.2022 - Current
Tele Sales Executive - Innovation
Mashreq DSA
09.2021 - 05.2022
Front Office Assistant & Admin
WINGS9, Global Task
08.2020 - 07.2021
Office Assistant
Gulf Marketing Group (GMG) Dubai
01.2012 - 03.2016
Admin Assistant (Temporary)
Beiersdorf Middle East (Nivea), Dubai – U.A.E.
09.2011 - 10.2011
Sales Executive
Chalhoub Inc Fze (Hospitality Partners), JAFZ, Dubai – U.A.E.
11.2008 - 08.2011
Sales Coordinator
Jacky’s Group Of Companies, Dubai – U.A.E.
01.2008 - 10.2008
Receptionist Cum Admin Assistant
Jacky’s Group Of Companies, Dubai – U.A.E.
12.2006 - 01.2008
Tel-sales Executive
Travel Port Pvt. Ltd, Hyderabad.
03.2006 - 09.2006
Secondary School Leaving Certificate - Commerce
Rosary Convent High School
Diploma In Cabin Crew Training -
Frank Finn Institute of Air Hostess Training
Diploma In Desktop Management Skills -
Aptech
High School Diploma -
Stanley Girls Jr. College
High School Diploma -
Francis’ Jr. College
Similar Profiles
SHRUTI VERMASHRUTI VERMA
Marketing Coordinator at Flex Middle East FZEMarketing Coordinator at Flex Middle East FZE
Vinay Ashokkumar TrivediVinay Ashokkumar Trivedi
Accountant at Flex-Europa Middle East (FZC)Accountant at Flex-Europa Middle East (FZC)
Naushar NasarullaNaushar Nasarulla
HVAC - Senior Sales and Technical Manager at Lennox Middle East (LNX Middle East)HVAC - Senior Sales and Technical Manager at Lennox Middle East (LNX Middle East)
MUHAMMAD QAMARMUHAMMAD QAMAR
Senior Sales Manager at 4DIRECTION DEVELOPMENTSenior Sales Manager at 4DIRECTION DEVELOPMENT
Moiz Fakhruddin DandawalaMoiz Fakhruddin Dandawala
Group Chief Accountant at Auto Diesel Parts Co LLCGroup Chief Accountant at Auto Diesel Parts Co LLC