Reading books
SHANTKUMAR SHANKARSHETTY
Desktop Support Engineer L2
Bangalore
Summary
Dynamic IT professional with a proven track record as a Desktop Support Engineer (Network engineer) Seeking a challenging position in the information technology industry to leverage my skills and contribute to the growth of a forward-thinking organization.
Overview
7
7
years of professional experience
Work History
IT – Business Associate
Crown Solutions (Tata Consultant service)
07.2025 - 05.2026
- Respond to user queries via phone, email, or ticketing system.
- Using tools like Cisco jabber, servicenow
- Log incidents and maintain ticket records.
- Guide users with simple "how-to" queries.
- Manage Identity and Access Management (IAM) roles and permissions.
- Create and assign predefined or custom roles to users, groups, and service accounts.
- Configure and manage GCP Compute Engine virtual machines for deployment and testing.
- Troubleshoot common hardware issues (printers, monitors, keyboards, etc.).
- Assist with basic software problems (login issues, password resets, application errors).
- Install and configure operating systems and standard applications.
- Provide support for email setup, network connectivity, and VPN access.
- Configure and troubleshoot enterprise tools (Outlook, Teams, collaboration apps).
- Maintain Asset inventory records in Excel.
- Coordinated with vendors for various repairs.
- First-line troubleshooting of desktops, laptops, and peripherals.
- Diagnose and replace faulty keyboards, mice, and monitors. Etc
- Perform advanced troubleshooting and document steps in ServiceNow.
- Update knowledge base articles for recurring issues.
- Handle hardware replacement requests logged in ServiceNow.
IT – Support Engineer L2
INFINEXT TECHNOLOGIES
01.2024 - 05.2025
- Installed and configured different operating systems, including Windows 7, 8, and 10.
- Established networking environments by designing system configurations and directing system
- Established and maintained network performance.
- Coordinated and resolved issues for walk-in office users.
- Configuring Laptop and Desktop for the New Users
- Resolved system and end-users’ problems.
- Troubleshooting the hardware and Software related issues.
- Coordinating with Network team if any Network Outages.
- Diagnosed and resolved issues with Workstations, Laptops, and desktops.
- Troubleshooting on day-to-day problems via opening and closing tickets.
- OS Installation like Windows 10 & 11.
- Installing & configuring Windows Servers 2019.
- VPN client configuration and support for remote users
- Lead the health check process for AV equipment in conference rooms.
- Handling Active Directory for password reset.
- Provide support for audio/video issues, including weekend support as required.
- Printer and Scanner Installation and configure for the user
- Drive procurement and distribution of IT hardware and consumables as requested.
- Hardware trouble shooting of desktops & laptops, printers
- Knowledge of components like hard disk, rams, processors, motherboard in computer
- Monitoring Ticketing Tool (Service Now) – based on the priority of the ticket we will work
- Maintaining IT Asset inventory
- Update the Anti-Virus
- Coordinated with vendors for various repairs.
- Creating users and OU in AD and deploying group policies
- Guiding RODC configuration and managing the same
- VM ware installation and configuration.
- Installing and configuring Mac Operating Systems in MacBooks.
Senior Desktop Support Engineer & (Network engineer)
Value Point Systems
10.2022 - 01.2024
- Installed and configured different operating systems, including Windows 7, 8, 10.
- Established networking environments by designing system configurations and directing system installations
- Responds to incidents, engage in network troubleshooting activities to settle root cause and resolve network issues.
- Have experience on network protocols like RIP Version 1 , RIP2, OSPF, EIGRP, DHCP, VLAN, WLAN, VPN Tunneling, Standard access list ,AAA, NAT, ASA, .
- Work closely with the local and remote teams to resolve current and future network needs.
- Installation and configuration of cisco ASR903/9201/9200 routers at client remote location.
- Execute the maintenance windows changes, performing troubleshooting of routing and switching issues.
- OSI and TCP/IP models, TCP and UDP protocols
- Configure, verify, and troubleshoot IPv4 addressing and subnetting.
- Established and maintained network performance.
- Coordinated and resolved issues for walk-in office users.
- Built net configurations and connections.
- Diagnosed and resolved issues with Workstations, Laptops, and desktops.
- Configured and troubleshooted printers.
- Troubleshoot Computer Hardware components.
- Configured IP Addresses, Remote Desktop, and File Sharing in the network.
- Conducted Windows Migration activities.
- Added local computers into the Domain.
- Maintained Asset inventory records in Excel.
- Coordinated with vendors for various repairs.
- Implemented advanced technology solutions.
- Applied security hardening measures.
- Configured MS Outlook, created PST files.
- Checked Network connectivity issues like LAN and Wi-Fi.
- Coordinated with NOC team and Application Team.
- Replaced batteries and screens in laptops.
- Replaced various parts in laptops and Desktops.
- Handled hardware and network IT tickets.
- Coordinated with the AV {Audio & Video} Team for support.
- Mac OS installation .
- (Client - Ernst & Young)
Desktop Support Engineer
IBEON INFOTECH PVT LTD
01.2019 - 08.2022
- Installed and configured various operating systems, including Windows 7, 8, 10.
- Diagnosed and resolved issues with Workstations, Laptops, and desktops.
- Configured and troubleshooted printers.
- Troubleshoot Computer Hardware components.
- Configured IP Addresses, Remote Desktop, and File Sharing in the network.
- Conducted Windows Migration activities.
- Added local computers into the Domain.
- Maintained Asset inventory records in Excel.
- Coordinated with vendors for various repairs.
- Implemented advanced technology solutions.
- Applied security hardening measures.
- Configured MS Outlook, created PST files.
- Checked Network connectivity issues like LAN and Wi-Fi.
- Coordinated with NOC team and Application Team.
- Replaced batteries and screens in laptops.
- Replaced various parts in laptops and Desktops.
- Troubleshooting on L1 network tickets.
- Troubleshot network problems.
Education
Shankuntala Patil Residential School
Bidar, India 04.2001 -
Karnataka State Council of Intermediate And Higher Education
04-2015
Bachelor of Science - Computer Science
SHIVAJI UNIVERSITY
Kolhapur, India 04.2001 -
Skills
Customer service Excellence
call handling
strong Troubleshooting & analytical skills
Multitasking
ability to work under pressure
Microsoft office 365 & outlook
Active directory
hardware and software troubleshooting
wifi & LAN connectivity support
Interests
Playing cricket
Visiting new Places
Declaration:
I hereby declare that the above-furnished information is correct up to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars. Shantkumar S Shetty.
Timeline
IT – Business Associate
Crown Solutions (Tata Consultant service)
07.2025 - 05.2026
IT – Support Engineer L2
INFINEXT TECHNOLOGIES
01.2024 - 05.2025
Senior Desktop Support Engineer & (Network engineer)
Value Point Systems
10.2022 - 01.2024
Desktop Support Engineer
IBEON INFOTECH PVT LTD
01.2019 - 08.2022
Shankuntala Patil Residential School
04.2001 -
Bachelor of Science - Computer Science
SHIVAJI UNIVERSITY
04.2001 -
Karnataka State Council of Intermediate And Higher Education