- Playing basketball
Shantnu Kaushik
Key Account Manager
Faridabad
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Skilled specialist focused on maximizing growth and success through effective use of planning, strategies and issue resolving abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Specialist
shiprocket
Sultanpur
02.2022 - Current
- Managing seller base of 200+ accounts and big D2C brands like KOHLER,MSWIPE. Successfully able to drive 10% of monthly growth for 83% of whole portfolio.
Experience Control Specialist
Noon
Gurgaon
04.2021 - 02.2022
- Worked on raised concerns from buyer's end across UAE and KSA.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service on Zendesk.
- Saved 45,000 Dirhams and 30,000 Riyals by implementing cost-saving initiatives that addressed long-standing problems.
Agent Support Specialist
Travel Triangle
Gurgaon
03.2019 - 09.2020
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Maintained inventories and records of sales collaterals and closings.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Achieved STAR PERFORMER for Q3 ( Nov, Dec, Jan ) for delivering AVG 116% target and 100% converting agents in all 3 months of quarter.
Education
Bachelor of Technology - Mechanical
Echelon Institute of Technology
Faridabad 08.2012 - 07.2016
12th - Science Education
Rawal International School
Faridabad 03.2011 - 07.2012
Skills
- Customer Relations
Interests
- Playing snooker
- Travelling
- Adventure sports and long bike rides
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Specialist
shiprocket
02.2022 - Current
Experience Control Specialist
Noon
04.2021 - 02.2022
Agent Support Specialist
Travel Triangle
03.2019 - 09.2020
Bachelor of Technology - Mechanical
Echelon Institute of Technology
08.2012 - 07.2016
12th - Science Education
Rawal International School
03.2011 - 07.2012