Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
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Shantnu Kaushik

Shantnu Kaushik

Key Account Manager
Faridabad

Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Skilled specialist focused on maximizing growth and success through effective use of planning, strategies and issue resolving abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Specialist

shiprocket
Sultanpur
02.2022 - Current
  • Managing seller base of 200+ accounts and big D2C brands like KOHLER,MSWIPE. Successfully able to drive 10% of monthly growth for 83% of whole portfolio.

Experience Control Specialist

Noon
Gurgaon
04.2021 - 02.2022
  • Worked on raised concerns from buyer's end across UAE and KSA.
  • Increased customer satisfaction by resolving issues.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service on Zendesk.
  • Saved 45,000 Dirhams and 30,000 Riyals by implementing cost-saving initiatives that addressed long-standing problems.

Agent Support Specialist

Travel Triangle
Gurgaon
03.2019 - 09.2020
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Maintained inventories and records of sales collaterals and closings.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Achieved STAR PERFORMER for Q3 ( Nov, Dec, Jan ) for delivering AVG 116% target and 100% converting agents in all 3 months of quarter.

Education

Bachelor of Technology - Mechanical

Echelon Institute of Technology
Faridabad
08.2012 - 07.2016

12th - Science Education

Rawal International School
Faridabad
03.2011 - 07.2012

Skills

  • Customer Relations
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Interests

  • Playing basketball
  • Playing snooker
  • Travelling
  • Adventure sports and long bike rides

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Specialist

shiprocket
02.2022 - Current

Experience Control Specialist

Noon
04.2021 - 02.2022

Agent Support Specialist

Travel Triangle
03.2019 - 09.2020

Bachelor of Technology - Mechanical

Echelon Institute of Technology
08.2012 - 07.2016

12th - Science Education

Rawal International School
03.2011 - 07.2012

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Shantnu KaushikKey Account Manager